Senior Globalization Technical Deployment Specialist

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

• Investigate, prioritize and solve internationalization defects driven by our internal teams and external customers.
• Work with architects, development teams, solutions consultants and engineers to arrive at optimal solutions for our customer’s internationalization challenges.
• Drive improvements in our product and application portfolio to ensure they meet the needs of our multinational customer base.
• Support the development effort of our internal teams and partners with expanding our automated internationalization QA capabilities (using our own Automated Testing Framework).
• Contribute to our internationalization toolsets to improve the scope and standards of our automated i18n code validation methods.
• Contribute to our localization toolset to drive efficiencies (cost and expediency), improve accuracy of results, and enhance the capabilities of our localization framework.
• Support the efforts of internationalization testing of new components and platform applications
• Work with product development teams to advocate for and ensure adherence to those standards throughout development process – including design, engineering, testing, and deployment
• In addition to the specific product internationalization work, this role will be involved in internationalization readiness and/or localization process of product documentation and other localization assets

Qualifications

To be successful in this role you have:

• 5+ years of experience working in the Internationalization and/or technical localization domains
• Strong troubleshooting, problem-solving and debugging skills and experience
• Good understanding of Java, JavaScript and internationalization support in these environments
• Experience of working in technologies or environments such as: Enterprise workflow systems, cloud computing environments, Maven, GIT, Tomcat, Nexus
• Capability to read, interpret and follow code and identify root causes associated with internationalization concerns
• TMS (Translation Management System) working knowledge
• Experience with content management systems, more specifically around automation and connectors
• An eagerness to learn new technologies, practices and tools
• Excellent verbal and written communication skills

 

JV19

For positions in California (outside of the Bay Area), we offer a base pay of $106,020 - $180,180, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For