Administrative Assistant, Control Tower & Order Management

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - Itasca, N Arlington Heights Rd 

Division: Air & Sea 
Job Posting Title: Administrative Assistant, Control Tower & Order Management 
Time Type: Full Time

 

 

The Administrative Assistant is the liaison between our clients, shippers and operations teams. They assist with processing incoming orders, verifying accuracy, validating and resolving discrepancies.  Working within a freight forwarding department for air and ocean export shipments. 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receiving and validating shipping approvals and matching to orders
• Determining shipping instructions based on contracted terms, SOPs and delivery requirements
• Communicate and resolve issues with suppliers and clients, both international and domestic
• Report delays and exceptions
• Convey transport/logistics & compliance guidance to customer and supplier
• Work both independently and collaboratively to problem solve
• Liaise closely with other teams to deliver high level of service to customers
• Provides consistent and exceptional customer service levels through prompt communication

 
QUALIFICATIONS/REQUIREMENTS

• 1 years’ experience in an office based customer service field
• Strong skills in use of Excel, Outlook
• Detail oriented and organized
• Able to multi-task 

 

PHYSICAL DEMANDS
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. 

 

WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

For this position, the expected base pay is: $20.75 - $27.75 / Hourly.  Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

 

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

 

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

 

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great