Manager, Product Manager: AI/ML - Velocity Black (Remote)

Manager, Product Manager: AI/ML - Velocity Black (Remote)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. 

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

As a Velocity Black Concierge product manager, you will:

• Collaborate with internal stakeholders and external partners to grow and enhance Velocity Black’s luxury concierge offering. You will work closely with operations, sales, engineering, and leadership to create a premium experience that exceeds customer expectations.

• Dream up and deliver new luxury concierge features and experiences in partnership with business partners. You will be responsible for optimizing in-market products though rapid testing and obsessing over the customer experience.

• Think strategically to prioritize the roadmap in a way that balances multiple priorities including building a product that customers love, meeting the interests of internal partners, and driving value for our growing luxury concierge business.

• Shape the product development roadmap for new launches and features.

• Work alongside a passionate and collaborative team to create innovative new concierge experiences.

What we are looking for:

• A knowledge and passion for emerging AI/ML technologies to incorporate into building great products

• Hands-on experience building or using LLM solutions. A strong understanding of the strengths and weaknesses of current LLM models

• Strong track record of owning and developing a product while working closely with risk and well managed stakeholders

• Use SQL to build a data-back strategy, identify insights, and troubleshoot issues

• Someone comfortable with backend products who is not afraid to challenge the norm and do what is right for the team

• Own day to day operations of product, including identifying bugs or leverage opportunities via comprehensive understanding of data

• A product centric mindset to take a product from ideation to production and continually iterate improvements

• A customer-first mindset

• A strategic thought leader who can create a compelling vision and story to present to senior executives and inspire direct and partner teams

• A strong communicator who can advance initiatives and create consensus through clear, concise, and contextually relevant messaging

• Creating and maintaining a healthy team culture through thoughtful leadership 

• Results focused and able to manage and prioritize multiple projects simultaneously

• Identify, prioritize, and launch innovative, merchant focused products that drive revenue and customer value

What you’ll do:

• Working with our AI / ML engineers and product leadership to build out innovating and industry leading products

• Communicating and facilitating with with a variety of operations, product business partners to ensure our products are targeting their needs

• Relentlessly push to understand user and stakeholder needs and ensure they are considered in prioritization and trade-off discussions

• Coordinating with our risk and well managed partners to ensure our use cases and products are being reviewed through the correct governance forums and receiving approval from our partners

• Create a vision and roadmap for your product that addresses stakeholder needs 

• Partner with analysts, data scientists, designers, engineers, and others to continuously refine the roadmap and harvest insights from experiments and product launches

• Build and maintain strong relationships with leaders and stakeholders