Customer Service Support

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary

Responsible for providing effective customer service for all internal and external Company customers by utilizing knowledge of Company products and programs. Also responsible for developing and maintaining positive customer relations, as well as team member relations within the Customer Service Department. Uses professional concepts and business acumen. Works on problems of moderate complexity, diversification or expense.  Normally receives little instruction on day-to-day work, general instructions on new projects or assignments. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Responds to customer inquiries regarding RMA’s and RMA Status requests including services and exchanges

Provides timely feedback to the customer including shipping date, anticipated delays, and any additional information needed by customer.
Maintain database with statuses of returned materials and accounts for return inventory – including repairs, replacements, and delivery.

Meets and exceeds customer’s service expectations.
Solicits sale of new or additional services.

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
Project Management – Communicates changes and progress.
Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills.
Customer Service - Responds promptly to customer needs; Meets commitments.
Oral Communication - Listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
Teamwork – Gives and welcomes feedback; Supports everyone’s efforts to succeed.
Business Acumen - Understands business implications of decisions.
Ethics - Treats people with respect.
Organizational Support - Follows policies and procedures; Supports organization’s goals and values.
Judgment - Includes appropriate people in decision-making process.
Motivation – Demonstrates persistence and overcomes obstacles.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity – Completes work in a timely manner; Strives to increase productivity.
Safety and Security - Observes safety and security procedures including using Personal Protective Equipment (PPE) as required and wearing company issued badge when on company property; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
Initiative – Seeks increased responsibilities; Asks for and offers help when needed.
Innovation – Generates suggestions for improving work.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent. 

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability requ