It’s a great time to join the City of Boulder!

Application Deadline:

March 23, 2026

Compensation Details:

Full Pay Range

17.55 - 24.57

Generally, the hiring range is from the minimum up to 80% of the range.This is a part-time hourly position.

Scheduled Weekly Hours:

20

Benefit Eligibility Group:

Seasonal Limited Hours

Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary:

BOULDER RESERVOIR
Under general supervision,, the Recreation Member Services Rep II provides exceptional customer service to patrons, performs cash handling duties, and registration system functions. The Recreation Member Service Rep II assists in the management of day-to-day operations of the Boulder Reservoir facility. The position supports the coordination of Reservoir programs and services and provides leadership, training and direction for seasonal employees. Performs related duties as required, with a focus on inclusion, diversity and excellent customer service.

The Parks and Recreation department is seeking individuals to work in Ongoing/Varied and Seasonal roles. We will be hiring multiple employees based on our programs and hours of operation. Please keep in mind that the city’s benefit package offer will differ based upon work hours and the duration of the assignment you accept.

• Ongoing/Varied: Work less than 20 hours/week with no planned end date to work. No medical, dental, or vision insurance is available, but employees receive benefits including sick time-off, wellness program, EcoPass for transit, recreation pass, and retirement plans.

• Seasonal Max: March – September. Work six (6) to 11 months, averaging more than 30 hours/week. Medical insurance is offered, but not dental or vision insurance. Other benefits received include sick time-off, wellness program, EcoPass for transit, recreation pass, and retirement plans.

• Seasonal Traditional: May – September. Work less than six (6) months, averaging more than 30 hours/week. No medical, dental, or vision insurance is available, but employees receive benefits including sick time-off, wellness program, EcoPass for transit, recreation pass, and retirement plans.

• Seasonal Limited Hours: March – September. Work less than 11 months, averaging less than 30 hours/week. No medical, dental, or vision insurance is offered, but employees receive benefits including sick time-off, wellness program, EcoPass for transit, recreation pass, and retirement plans.

Job Description:

BOULDER RESERVOIR

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides excellent customer service to the patrons of the Boulder Reservoir.

• Interacts with customers by greeting patrons, answering phones, providing information about services and programs, checking in patrons and checking out equipment.

• Communicates effectively with facility patrons in person and over the phone to market and promote Boulder Reservoir amenities and services, which may include giving tours and preparing flyers and informational materials.

• Operates the recreation management software, including Point of Sale, Membership/Pass Validation, Facility Reservation and Program Registration. 

• Processes daily admissions fees by cash, check or credit card through our point of sale system.

• Tracks patrons, keep tallies of party, picnic, and special event participants accurately.

• Scans membership cards and assist patrons with the purchase of passes, permits and equipment rentals.

• Sells memberships and updates customer details.

• Tracks attendance and records details for participants, camps and programs at the Reservoir.

• Assists patrons with rentals of the facility, including parties, meetings and special events.

• Performs cash handling in accordance with the City and Department policies and internal controls and can accurately balance cash drawer and provide accurate change.

• Processes refunds when necessary and approved by a supervisor.

• Maintains a high level of integrity while dealing with cash and handling esc