Service Coordinator Lead

Description

Join our team in Rancho Cordova at Renewal by Andersen of Sacramento! We're hiring a Service Coordinator who will be responsible for overseeing the service department's training and execute field training. This role will also be responsible for the overall coordination of the Service Team and will report to the Director of Operations. 

Renewal by Andersen was named one of the best employers for women in 2023 by Forbes, and one of America's greatest workplaces in 2023 by Newsweek. We're consistently growing and looking for new talent to add to our already amazing team! 

Responsibilities include but are not limited to: 

• Review submitted orders to ensure accuracy as needed
• Oversee teammate training in accordance with Renewal by Andersen standard operating procedures 
• Monitor the team's ordering and data entry to ensure accuracy and timeliness 
• Act as escalated point of contact for homeowners with service inquiries 
•  Remain knowledgeable and up to date on all products as well as installation and service procedures 
• Contribute to the preparation of service technicians to ensure efficient appointment completion 
• Review notes in rForce to ensure team is meeting standards 
• Establish and maintain performance standards within the service department
• Establish and maintain a strategic and efficient workflow in the service warehouse environment 
• Handle Paylocity oversight, teammate issues, questions and escalations, recommend needed changes within department, and perform quarterly check-ins with teammates 
• Complete additional projects or special duties as assigned 

Benefits:

• Medical, Dental, Vision, and supplementary benefits
• PTO at an accrual rate that equals 112.08 hours in a calendar year
• 8 Paid Holidays PLUS a holiday off of your choice
• 401k with employer match

Requirements

• 1-2 years of lead or coordinator experience in the construction or service withing a relatable field
• Demonstrate the ability to confidently handle confrontation and conflicts with tact and diplomacy 
• Ability to diagnose, assess and solve problems
• Ability to find resolutions, deliver difficult feedback and advise management
• Ability to take initiative, be resourceful and deal with changing timelines with minimal direction
• Ability to multi-task and prioritize with a high level of attention to detail
• Ability to work with a sense of urgency to complete responsibilities in a timely manner
• Be punctual and dependable with strong communication skills, both written and verbal
• Be a culture fit 

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully

perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently

required to bend, stoop, reach, and carry. Specific vision abilities required by this job include close and distance vision.

Communication requirements include verbal speech and written communication.