Specialist Field Services – Container Refrigeration

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

For more than 40 years, Carrier Transicold has been the industry leader in marine container refrigeration. We are the preferred supplier of innovative, reliable container refrigeration systems for the world’s shipping lines and leasing customers. Carrier Transicold's customizable and innovative container refrigeration solutions help our customers meet their needs for the global transportation and storage of perishable cargo. Today, Carrier Transicold’s comprehensive sales and service network includes over 400 container refrigeration support, service, and repair centers worldwide in all major and developing ports. We provide professional training to the industry in numerous languages at locations around the world. In addition, we have major inventories of spare parts at our 14 international parts depots, a reflection of our commitment to continually improving our aftermarket service.

About this role

Carrier Transicold - container refrigeration has an opportunity for an experienced Field Service Engineer (FSE). The FSE will provide aftermarket support to customers and service centers. As the first line of interface and communication with our customers and together with our sales team, the FSE strives for total customer satisfaction that yields future orders; and ensures the continuation of our leadership position in the global container market. The FSE manages field reworks, field trials, and follow-the-fleet programs with our customers and service centers to achieve on-time and within-budget program completions. With frequently visit customer sites to monitor and evaluate product performance; to provide feedback (early warning signs) of any potential issues with our products in the field. The FSE is the first source of technical information and support to our customers via telephone (24/7), and during scheduled customer visits.  Manage and carry out together with our Training department scheduled (standard) schools, and non-scheduled training requirements (contractual or customer-specific training requests). Together with PPG team, the FSE promotes and manages a seamless parts supply and promotes the usage of Carrier parts i.e., “Carrier parts in Carrier units”.

This is a remote position for supporting business on the West Coast or Western side of the USA. Preference will be given to candidates who live close to a US port. Up to 40% of traveling is required in the USA and Canada.

We value our people and offer an extensive benefits package, with financial rewards including health insurance, a retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we’ll support your growth with paid-for external training programs and courses.

Key Responsibilities

• Supply technical information and support to customers via telephone and during onsite visits
• Provide support with equipment download evaluations
• Hands-on troubleshooting and field kits installation at a customer job site
• Support the 24/7 Global Container Customer Technical Support Line for down equipment
• Monitor and evaluate product performance; provide feedback to the Product Support group on potential issues with our products
• Manage field rework, field trials, and follow-the-fleet programs; promote programs to customers and service centers; achieve on-time and within-budget program completions
• Provide periodic progress reports to the program manager
• Manage the logistics and support on formal training schools, and non-scheduled training requirements (contractual or customer-specific training requests)
• Assist the Parts group by promoting Carrier OEM parts and special offerings 
• Identify sources of gray market parts and help PPG?? to become the primary and only parts supplier in the region for parts used in Carrier units
• Strengthen the service center network and ensure compliance with Carrier policies and requirements
• Participate in Carrier Excellence initiatives and projects

Basic Qualifications

• High School or GED
• 5+ years of experience in container refrigeration or refrigeration technical exposure