Sales, Operations, & VM Sr. Coordinator

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Sales, Operations & Visual Merchandising Sr. Coordinator

Roger Dubuis | New York, NY

 

Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995.
Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving force.
The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.

 

Role Overview

As the Sales, Operations & Visual Merchandising Sr. Coordinator, you are responsible for leading all activities to ensure business continuity and support operational excellence across all channels (Internal Retail, External Retail, Watch Specialist & E-Commerce).

The ideal candidate should be flexible and able to adapt to a fast-paced environment. The position reports directly to the Ops & Business Performance Manager. This is a full-time position.

 

Responsibilities

Daily Operations (40%)

• Provide Sales Support to Sales Teams
• Place, maintain and monitor Sales Orders and International Purchase Orders
• Manage inquiries on product availability, estimated lead time for deliveries and special requests
• Manage pricelists, wishlists, inbound / outbound shipment logs, backorder lists as needed
• Own and improve the ordering process for Sales Accessories and Packaging Components
• Maintain assortments for Sales Accessories by boutique and ensure sufficient replenishment
• Problem solver for all account issues (inventory, pricing, credits, returns, shipping, availability inquiries, ETA inquiries etc)
• Ensure proper understanding and execution of Maison Consignment policies and procedures and assist with bi-annual audits

Visual Merchandising (30%)

• Plan and execute seasonal in-store, windows and event product displays according to HQ guidelines and aspiring new creatives to elevate our brand image
• Propose and consolidate Visual Merchandising and Trade Marketing material order with HQ and keep track on inbound and outbound delivery and stock movement
• Ensure timely communication with HQ VM team, boutiques and vendors to accomplish all projec