QDL (Quality Delivery Liaison)

TRIGO Global Quality Solutions is seeking to fill a QDL (Quality Delivery Liaison) position in Greer, SC.

Overall Purpose

To be the interface between TRIGO and the customer; evaluate customer needs and concerns and recommend processes and solutions to successfully address them.

May Report to

Quality Delivery Manager

Responsibilities

Client relationship & Business development

• Ensure all data transaction between TRIGO based systems and Customer systems are accurate and timely
• Provide error-free cross system data and interfacing between TRIGO and Customer where applicable
• Properly maintain all quality driven documents to meet Customer and TRIGO standards and guidelines, as well as perform all required audits based on Company and Customer guidelines and expectations
• Ensure successful customer satisfaction driven by Customer interface for their work order and mission needs
• Responsible for meeting with Process Partners and Customers as needed to address any and all needs/concerns
• Ensure all data required by Customer is present to them in the format, condition and timing required, and that system data requirements are accurate and complete
• Provide work orders and missions that are successfully created and implemented that meet the Customer's and TRIGO's policies and guidelines

Operations

• Responsible for the management of the Quality alerts and processes, and the development of Quality containment activities, as well as controlling containment inventory in Customer systems where applicable
• Responsible for validating operational output via audits, and acknowledging Work Order/Mission requests
• Responsible for initial training of operational team members, and validating through demonstration by the operational team member that instructions are clear and understood
• Provide timely reaction to all quality defects with appropriate action to prevent reoccurrence

Organization & Management

• Responsible for the creation and maintenance of TRIGOAPPS (work order/Missions)
• Responsible for the creation and maintenance of quality alerts/ awareness
• Ensure appropriate cycle times for all Work orders/Missions are identified, and are maintained and updated as required
• Provide Work orders that are replicable, accurate, complete and updated as needed

Technical

• Perform justification and validation of time studies versus actual time required and ensure time studies are accurate and updated as needed
• Maintain compliance with auditing process/procedures and validations
• Produce initial validation of associate training for each work order/mission created
• Ensure all quality alerts/notifications address proper part numbers and classifications and are accurate and address the topics at hand
• Maintain and update customer and TRIGO based system attributes

Other

• Any other duties as assigned

 

Knowledge, skills, abilities

Hard Skills

• Familiarity of the Windows PC and browser environments
• Process oriented
• High-level Microsoft Office capability, including email, Word, and Excel
• High-level communication skills
• Technical writing capabilities

Values & attitudes

• Global team spirit
  • Team player
  • Caring for people
  • Open-minded
• Excellence
  • Reactive
  • Resilient to pressure
  • Rigorous
• Customer focus
  • Client oriented
  • Reliable & trustworthy
  • Flexib