Senior Business Analyst (Order to Cash)

As part of the Oracle Order to Cash (O2C) team, you will find yourself working with exceptionally talented and determined people committed to driving transformative change, improving the Customer experience and delivering project management excellence. The team, part of Oracle Finance, supports the Accounts Receivable, Credit, Collections and Cash Applications Operations teams. We also sponsor strategic projects and initiatives that improve the Customer invoicing and online application experience. We work cross-collaboratively with other Global Process Owners, Stakeholders and Development teams to architect processes and system workflows for Oracle Cloud services. We have a current opening for a Business Analyst with excellent project management skills to champion the Customer experience and lead continuous improvement of Order to Cash business operations.  

What You'll Do:

• Manage projects as part of the Software Development Lifecycle
• Facilitate cross-functional requirements-gathering, problem solving and solution review sessions
• Draft business requirements documentation and complete impact assessments
• Submit regular status updates, recommendations and escalations to management
• Drive business process improvements and automation with a focus on delivering optimal solutions
• Participate in transfer of information sessions to establish understanding of new offerings for Cloud services
• Draft User Acceptance Testing scenarios to ensure we test Order to Cash systems and processes 
• Validate business test scenarios hands on in the Oracle Fusion ERP and online Customer facing applications
• Provide and deliver comprehensive training to Accounts Receivable and Collections Operations teams
• Create procedure documentation leveraging technology to make it interesting and easy to absorb
• Become a subject matter expert in Oracle Cloud and Subscription business
• Communicate to any Oracle audience orally or in writing the end-to-end desired customer experience and underlying detailed business requirements 
• Identify gaps in understanding and bridge them by sharing use cases and visual demonstrations 
• Triage production issues that impact invoicing or revenue recognition
• Communicate system issues to Operations including sending Alerts
• Coordinate mass clean-up efforts
• Track and manage reporting on key meaningful metrics

Preferred Qualifications include:

• 8+ years of accounting experience that includes invoicing and revenue recognition
• 8+ years in program-based work where you played a key role in driving adoption of new systems and/or processes 
• Experience with Cloud or Subscription Service products
• Exceptional problem solving and analytical skills
• Strong planning, organization, task and project management skills
• Self-motivated, self-directed and independent in a team environment
• Skilled in proactive and reactive responsiveness to identify and manage issues/concerns
• Demonstrated skill working and building relationships with cross-functional and technical teams
• Attention to detail, ability to prioritize work and meet deadlines
• Ability to create procedure documentation
• Project Management software skills
• Advanced Excel skills
• Strong MS Office skills   
• Bachelor Degree in Business Administration or related preferred
• Ability to work with a fluid, solution-as-you-go project team
• Excellent interpersonal, verbal, written communication, and presentation skills 
• Consistency and accuracy, personal discipline and ability to work across organizations 
• Team player who can work with a variety of personalities and effectively share information 

Career Level - IC4

Job Responsibilities include but are not limited to:

• Passionately pursue an exceptional customer experience 
• Coordinate with different departmental teams to produce better business outcomes
• Work to solve complex business issues using your creativity and problem-solving skills
• Assist with project management for selected projects
• Test business processes and recommend improvements
• Meet with executives and other stakeholders to provide suggestions based on analysis
• Lead Order to Cash initiatives that result in meaningful, transformative change
• Communicate with a variety of Business and Technical personas in a lively, empathetic way
• Write test documentation (test plans, expected results, acceptance criteria)
• Validate reliability of new features