Veterinary Client Service Supervisor

VCA Laguna Niguel Animal Hospital is looking for a qualified, outgoing, organized, and experienced Veterinary Client Service Supervisor to extend unparalleled customer service to our clients and to support our medical and client service teams. This position is full-time (30-40 hours per week), and Saturdays may be required.

The ideal candidate will possess leadership experience, organizational skills, and exceptional customer service skills and will be able to lead VCA initiatives and supervise a small team. Duties include:

• Opening/Closing Hospital
• Managing reports
• Managing incoming and outgoing calls
• Appointment Scheduling
• Triage
• Managing client communications
• Managing medical records
• Maintaining the facility
• Staff Scheduling (CSR Team)
• Training and Supervising CSRs
• Handling Wellness Plans
• Interfacing with Clients
• Conflict diffusion/resolution
• Assist Medical Team as needed

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.