Information Technology Technical Director, Engagement Platforms

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Information Technology Technical Director, Engagement Platforms

Job Profile Title

Information Technology Technical Director

Job Description Summary

As an IT Technical Director on the Engagement Platforms, you will take ownership of projects within the Engagement/CRM Platforms Portfolio for the Wharton School. You will build and support  service offerings that align with the higher-level Mission and Strategic Goals of the School and Wharton Computing, leveraging the effective utilization of CRM and related platforms.

Job Description

As an IT Technical Director on the Engagement Platforms, you will take ownership of projects within the Engagement/CRM Platforms Portfolio for the Wharton School. You will build and support  service offerings that align with the higher-level Mission and Strategic Goals of the School and Wharton Computing, leveraging the effective utilization of CRM and related platforms. Collaborating with users across the School, you will ensure that practices and processes are aligned and optimized. You will also dive deeply into complex business processes and technology stacks, identifying and executing sophisticated solutions to address challenges and opportunities for Wharton’s innovative excellence as leading in business research and education.
 
Responsibilities:
• Support the exploration, development, and establishment of Customer Relationship Management strategies and practices for the Wharton School.
• Contribute to defining performance metrics to ensure the security, reliability, supportability, scalability, and performance of the School’s Engagement Platforms, which currently include Salesforce Sales Cloud, Experience Cloud, Revenue Cloud, B2B Commerce, Pardot, EDA, and other services.
• Ensure the accessibility and inclusivity of the platforms.
• Engage with key vendors, including Salesforce, DocuSign, external consultants, and central IT service providers.
• Support the expansion of the scope of work to include Research Cen