Director, Implementation Services

Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. We believe technology plays a crucial role in the success of the human services sector, but no single system can meet the diverse needs of every agency. That’s why we’ve built Radicle Health as a home for mission-driven products that support organizations in delivering essential services. Under one roof, our teams learn from each other, test ideas faster, and think holistically about the individuals and communities we serve.

About Radicle Health: 

Radicle Health is a collection of human services software products created and designed to foster collaboration and experimentation across our teams so that we can collectively better serve our communities. We believe technology is at the root of success in the human services sector, but that no single system can meet the needs of every agency. So we’ve built Radicle Health around this guiding principle. Our products are 100% committed to their customers and the individuals their customers serve. But under one roof, our teams can learn from each other, can more quickly test ideas, and can think holistically about our communities and the people at the center of those communities. Learn more at www.radicle-health.com 

About the Job: 

Radicle Health is looking for a Director of Implementation Services In this role, you will define and drive the strategic vision for the implementation, training, and content functions, ensuring alignment with organizational growth objectives and enhancing customer success outcomes. This role provides executive leadership and oversight across the implementation, content, and training teams, fostering a culture of operational excellence, innovation, and accountability. Leveraging industry insights and emerging technologies, the Director will develop forward-looking strategies that optimize customer onboarding and education initiatives, ensuring they are scalable, efficient, and deliver significant value to both customers and the business. The ideal candidate will drive continuous improvement initiatives, champion best practices, and cultivate a high-performing, customer-centric organization that supports long-term business success.  

Who you are: 

• Seasoned Leader: Implementation team leadership experience with proven results and a passion for customer empathy
• Customer-centric: You’re genuinely passionate about helping customers solve their business problems and serving as an advocate for their success by leading impactful, engaging sessions and synthesizing valuable feedback on their behalf back to cross-functional teams.
• Relationship-builder: You have a honed ability to build relationships, using both courage and candor in a manner that fosters credibility, trust, and opportunity with clients and colleagues. You understand different stakeholder dynamics and how to optimize for what’s best for all involved.
• Strong Cross-functional Partner: you build collaborative relationships with your cross-functional partners. You understand other teams’ priorities, how they overlap with yours, how to stay aligned, and how to keep projects moving
• Solutions-oriented: You have a growth mindset, a high general business acumen for what drives success for our clients as well as how change impacts that success, and an aptitude for taking the initiative and problem-solving in the face of ambiguity.

• Strong problem-solving skills: you can learn about a problem, create a recommended data-first approach, and design a strategy based on what you learn

What you’ll be responsible for: 

Strategic Leadership and Vision

• Define and drive the strategic vision for the implementation services function, ensuring alignment with organizational growth objectives and enhancing customer success outcomes.
• Provide executive-level leadership and oversight to the implementation, content, and training teams, creating an environment of operational excellence, innovation, and accountability.
• Leverage industry insights and emerging technologies to inform the development of forward-looking implementation strategies, ensuring the company remains at the forefront of customer experience innovation.
• Develop and implement scalable, efficient customer implementation and training frameworks that drive value for both the organization and its customers, ensuring sustainable long-term success and differentiation in the market.

Implementation and Onboarding

• Strategically guide the customer onboarding lifecycle to ensure alignment with business goals, customer success, and operational efficiency.