Regional BDR Manager, UK

<div class="content-intro"><p>At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!</p></div><p>As the Regional BDR Manager for the UK & Ireland, you will be the dedicated, hands-on owner for ensuring high performance and revenue generation across all outsourced commercial activities within your region. </p> <p>This role is responsible via the vendor for the lead generation performance, revenue targets, and the end-to-end management of vendor services for the UK & Ireland. The role is also responsible for driving continuous improvement in vendor sales performance, return on investment, and optimising process efficiency to meet regional commercial objectives. You will act as a key liaison between the regional commercial teams and the vendor to effectively execute and grow outsourced activities. This is an individual contributor role with no direct reports.</p> <p><strong>What you’ll be doing:</strong></p> <p>Revenue & Performance Management</p> <ul> <li>Own pipeline generation targets delivered by the outsourced ADR/SDR partner, measured by qualified opportunities, conversion to sales pipeline, and revenue attribution.</li> <li>Define, track, and review quantitative KPIs (e.g. SQLs, meeting-to-opportunity ratio, cost per lead).</li> <li>Partner with internal Sales and Marketing teams to align demand generation campaigns with ADR output.</li> <li>Identify performance gaps and implement corrective actions to ensure attainment of revenue-linked targets.</li> <li>Build dashboards and monthly performance reviews focused on ROI and impact on closed revenue.</li> </ul> <p>Vendor Relationship & Governance</p> <ul> <li>Act as the single point of contact for the vendor at operational and leadership levels.</li> <li>Lead quarterly business reviews of vendor performance (QBRs) </li> <li>Ensure adherence to SLAs and KPIs, including quality standards, compliance, and data accuracy.</li> <li>Manage overall vendor budget, cost optimisation and incentivization while protecting revenue performance. </li> </ul> <p>Process, Quality & Enablement</p> <ul> <li>Standardize and optimise processes and messaging across vendor teams to ensure brand consistency. </li> <li>Monitor and coach on qualification quality, discovery depth, and opportunity handover hygiene.</li> <li>Collaborate with Enablement and Sales Ops to embed best pract