Executive Director, Surgical Services

About the job

Do you want to join an organization that is reimagining healthcare?  At Tufts we’re on a mission to create the most equitable and frictionless healthcare experience in the world.  We’re saving lives, building careers, and reimagining healthcare. We can’t wait to grow alongside you.

Every member of our team has an impact on the lives of our patients and is empowered to make a difference. We are seeking a dynamic and experienced Executive Director, Surgical Services to join our renowned flagship hospital. As a key member of our surgical leadership team, you will play a critical role in ensuring high-quality, efficient, and compassionate care, while achieving robust growth and program development.

Job Overview
This position is accountable for service line management, leading strategic, financial, and operational aspects of the Service Lines. In collaboration with departmental leadership, takes full accountability for strategic business plan development, the achievement of annual and long-term operational goals for the Service Lines, excellence in patient access and care, and effective financial management.

HOW YOU’LL MAKE A DIFFERENCE:

Through operational and data analysis, identifying the highest-value opportunities to enhance clinical workflow, scale operations and remove operational barriers. You’ll be responsible for operational management, budget and financial management, quality assurance and compliance, staffing and our staff experience, and patient satisfaction.

This role provides administrative and business leadership to the Departments of Surgery, Otolaryngology and Urology, focusing on daily operations as well as long-term strategic planning, to determine strategic issues and opportunities that could impact the departments’ success.  Determine priorities for investments across practices, resource allocations and decisions regarding practice growth, in order to accomplish the strategic and operational visions. Primary responsibility for managing financial operations and budgeting for designated areas.  This is a senior director level role that manages multiple teams responsible for creating a positive work environment where individuals are recognized and valued. In partnership with department chairs, and senior leadership, develop, implement and execute short to mid-term (1-3 years) strategies in alignment with parent/independent organization objectives.
 

Minimum Qualifications:

• Master’s degree in Healthcare or Business Administration.
• Seven (7) years of progressive leadership growth in the healthcare industry

Preferred Qualifications:

• Ten (10) years of progressive leadership growth in the healthcare industry.
• Experience in administrative roles within surgical departments.
• Experience in a highly matrixed academic medical center
  
   

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

• Plays a lead role in and collaborates with Medical Staff Leadership for the development of the annual business plan for the Service Line that will foster the achievement of established goals for market share, budget, revenue and patient visits.
• Oversees outpatient clinics for Surgery, Otolaryngology and Urology and ensures seamless operations in the ambulatory setting
• Serves as an effective liaison with Medical Staff Leadership and key management and staff throughout the Medical Center system, to foster collaborative efforts for the most efficient integration and utilization of resources for the achievement of the Service Line goals.
• Collaborates with department leadership to ensure efficient business operations at physician practice offices and the smooth integration with hospital business operations, to effectively support the achievement of the Service Line business plan.
• Develops, recommends, and administers physician’s financial incentive programs to foster continual improvements in meeting established goals.
• Maintains an accurate sense of the market, identifies under-served needs, and suggests, researches and recommends corresponding viable Service Line Services programs, expansion opportunities, etc.
• Collaborates with External Affairs to develop and carry out marketing and/or public relations programs to enhance the Medical Center’s image within relevant healthcare communities as a surgical services provider of choice.
• Working in collaboration with medical staff leadership, identifies and utilizes appropriate statistical measures, and ensures or produces meaningful reports that enable medical leadership to make clinical process