Jobs and Careers

SUPV REG GUEST & PAT SVCS OPS

United Statesfull_timeVerifiedPosted 24 Sept 2025

About the role

SUPV REG GUEST & PAT SVCS OPS - (896441)

Description

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
As a Regional Guest & Patient Services Operations Supervisor, this position promotes UT Southwestern Medical Center as the preferred destination for excellent patient care, outcomes, safety, and service.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

Education
High School Diploma or GED

Experience
2 years of related supervisory experience

Licenses and Certifications
Incumbent must obtain CPR certification within 90 days of employment within 90 Days and
CPR certification must be current for duration of employment within department.

JOB DUTIES

On site supervision of day-to-day operations of the Guest & Patient Services departmental functions at all regional sites around the DFW metroplex. Directly supervises Lead Patient Services Representatives. Inspiring commitment and team building to motivate staff on the service goals of the Ut Southwestern hospitals and clinics.
Assesses workflow at clinical buildings and two hospitals and rotates staff as necessary to ensure adequate staffing at each site. Assists Guest & Patient Services Manager and other departments to ensure successful business operations.
Completes and coordinates projects and reports which require use of computer software applications. Conducts performance evaluations, recommends disciplinary actions, and assists with departmental hiring. Makes recommendations for changes to policy and procedures. Builds solid working relationships with all Guest Services employees.
Responsible for coaching, counseling and formal discipline of Patient Service Representatives and Lead Patient Services Representatives. Identifies and resolves problems in a timely manner, displays willingness to make decisions, exhibits sound and accurate judgment, uses discretion to make decisions or seeks advice from Manager.
Demonstrates attention to detail, demonstrates accuracy and thoroughness, follows policies and procedures, responds to management direction, and arrives to work, meetings and appointments on time. Communicates changes effectively, prepares and supports those affected by change, monitors transition and evaluates results and relays feedback to Manager to improve performance.
Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for