Manufacturing Quality Assurance Professional

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Manufacturing Quality Assurance Professional

About your role:
Join our Output Solutions within Fiserv, delivering high-volume print and document lifecycle services for financial clients. The Quality Assurance team validates document composition, secure print workflows, and production reliability across batch and on-demand channels. In this role you will build testing strategies and automation that ensure accurate, compliant print output and uninterrupted production throughput.

What you’ll do:

• Serve as a dedicated resource for researching and addressing incidents immediately, ensuring timely resolution and minimal impact on operations.
• Perform root cause analysis (RCA) for incidents across sites, documenting findings and implementing corrective and preventive actions.
• Daily monitoring of compliance to controls, including inspector and operator behavior, to ensure adherence to quality standards.
• Drive quality outcomes by collaborating with cross-functional teams to implement best practices and continuous improvement initiatives.
• Audit processes and outputs for compliance and quality assurance, identifying gaps and recommending improvements.
• Maintain an incident tracking system, ensuring accurate documentation, prioritization, and follow-up on investigations.
• Conduct trend analysis on recurring issues to identify systemic risks and propose long-term solutions.
• Support compliance audits and internal reviews, ensuring alignment with regulatory and company standards.
• Prepare detailed reports and dashboards summarizing incident metrics, root causes, and corrective actions for leadership review.
• Provide training and guidance to site teams on incident reporting, investigation protocols, and compliance requirements.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• 3+ years of experience in quality assurance or quality engineering, preferably in a manufacturing or print environment.
• 3+ years of hands-on experience with incident management and root cause analysis (RCA), including corrective and preventive action planning.
• 3+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• Hands-on experience check/statement production validation.
• Familiarity coordinating with external print vendors and managing vendor acceptance testing.
• Familiarity with quality management systems (QMS) and incident tracking tools.
• Proven ability to drive quality outcomes through cross-functional collaboration and continuous improvement initiatives.
• Strong analytical skills for trend analysis and reporting on recurring issues.
• Background in auditing processes and outputs for compliance with internal standards and regulatory requirements (ISO 9001, Six Sigma, or similar).
• Experience with PCI DSS considerations for printed payment materials and secure document destruction processes.
• Certifications such as ISTQB, Six Sigma Green Belt, or ISO 9001 quality systems experience.

How you’ll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.
• This role requires flexibility to work overtime as needed, including weekends and holidays.
• This role requires frequent moving and/or carrying of materials weighing up to 50 pounds.

Travel:

• Approximately 10% travel off-site or to other office locations is expected.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel