Software Engineer, DevOps

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

 Summary: 

Are you someone who likes to work with the latest in cloud technology to solve interesting and challenging problems? If so, Genesys might be the place you want to work! 

What you will need to be successful in this role: 

You will need to have a solid understanding of Python, REST API design, and application development.  You will also need to have strong problem-solving skills which will enable you to make valued contributions to our team and software platform.  You will need the drive to keep up to date with the latest trends in cloud technology, AI, DevOps, and AWS.  Existing experience with a Cloud Provider (i.e. AWS or Google Cloud) is a big plus.  Being detail orientated and collaborative will also ensure your success in this role. 

Our Team: 

 We have a very friendly and knowledgeable team. We prioritize helping other teams with challenges and crafting internal solutions for their problems.  We are very collaborative and support each other in many aspects throughout the development process. 

Key Responsibilities: 

• Develop internal platform tooling used by hundreds of developers to manage their deployments and service health across numerous worldwide locations. 

• Participate in code reviews across multiple services in an effort to provide constructive feedback to help team members. 

• Create and maintain various unit and integration tests across multiple microservices. 

• Take the initiative to improve existing services; either with code changes or architecture changes. 

• Collaborate with other teams across the Genesys Cloud platform to gather requirements, work through problems, or demonstrate solutions 

• Optimize the use of metrics and logging to help maintain our microservices; in both new and existing development. 

• Work with remote team members in designing, developing, and testing features and functionality that include high scalability, availability, and reliability 

• A positive attitude and willingness to take on new tasks as they arise 
    

Minimum Requirements: 

• 2+ years post education experience. 

• Candidates must be authorized to work in the United States on a permanent basis without current or future employer sponsorship.

• Bachelor’s degree in Computer Science or relevant, proven industry experience.