Associate Director, Global Medical Information

Why Join Us?   Be a hero for our rare disease patients   At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won’t go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them.    Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth – so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work.   If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team.

Position Summary:

ultrafocused – Work together to fearlessly uncover new possibilities

The Associate Director, Global Medical Information leads execution of medical information activities for approved products or investigational programs within Ultragenyx’s rare disease portfolio. This role ensures accurate, balanced, and timely communication of scientific information to healthcare professionals, patients, and internal stakeholders. The role is responsible for developing and maintaining high‑quality global medical information content, supporting inquiry management operations, overseeing scientific review of promotional and medical materials within established MLR processes, and generating insights from medical information activities to inform Medical Affairs and cross‑functional partners. The role collaborates closely with Medical Directors, Medical Communications, Regulatory, and Pharmacovigilance to ensure scientific accuracy, message consistency, and inspection‑ready medical information operations across the product lifecycle.

Work Model: 

Remote: Officially documented as working full-time from home, with travel to Ultragenyx's offices or other locations on occasion as needed.

Responsibilities:

• Develop, review, and maintain global standard and custom medical information responses, FAQs, and scientific content for assigned products or programs.  

• Ensure medical information materials are scientifically current, balanced, compliant, and aligned with regulatory guidance.  

• Review and respond to complex scientific inquiries, including unsolicited and off‑label requests, in accordance with regulatory and company requirements.  

• Maintain and contribute to the medical information scientific response library supporting global field medical consistency. 

• Support oversight of outsourced medical information contact center operations, including quality review, escalation pathways, and performance monitoring.  

• Manage and collaborate with external vendors supporting medical information operations, ensuring quality, compliance, and timely delivery. 

• Support inspection readiness for medical information systems, processes, and documentation, including participation in audits and inspections as needed. 

• Serve as medical reviewer within the Medical‑Legal‑Regulatory (MLR) proces