Client Manager

YOUR NEW ROLE 

This role is for someone who knows how to hold a client relationship and grow it at the same time. As a Client Manager at Hays supporting the Main Line region of PA, you'll own one key account — with potential for more — delivering consistent, high-quality service while identifying opportunities to deepen partnerships and drive revenue. You'll also lead a team, meaning your impact extends well beyond your own desk. Whether you're coming from another staffing firm or stepping up from within Hays, if you're ready to own a seat at the table with senior client stakeholders — this is the role.

WHAT YOU'LL ACTUALLY DO 

Client Service & Relationships 

• Be the primary contact for key clients; deliver service that is consistent, responsive, and professional 

• Bring market intelligence to every stakeholder conversation — competitor activity, salary benchmarks, skills availability 

• Build and protect relationships across HR, procurement, and senior leadership 

Account Growth & Business Development 

• Own your portfolio's revenue — individual and team fees are your number 

• Identify growth opportunities within accounts and partner with the Solutions team and Internal Delivery Centre to execute on them 

• Monitor competitor activity and surface recommendations to leadership 

Delivery, Compliance & Process 

• Oversee end-to-end delivery — onboarding, timesheets, aftercare, and disputes — in line with client requirements 

• Ensure team and candidate compliance with contracts, service agreements, and audit standards (internal and external) 

Reporting & Systems 

• Track and report activity, pipeline, and performance against SLAs and KPIs 

• Own data integrity for your team's recruitment technology; ensure accurate invoicing and placement validation 

Team Leadership & Development 

• Coach, develop, and hold your team accountable — desk reviews, appraisals, and regular feedback 

• Build a high-performance culture grounded in Hays values; retain talent through strong development and succession planning 

WHAT YOU'LL NEED TO SUCCEED 

 

We’re open to candidates from other staffing firms and internal Hays consultants ready for a leadership step. What matters most: 

 

• Experience managing client accounts in staffing, MSP, or a professional services environment 

• Proven track record of hitting revenue targets and growinaccounts — not just maintaining them 

• Confident leading, coaching, and holding a team accountable to results 

• Strong communicator with the credibility to engage HR leaders, procurement, and C-suite stakeholders 

• Detail-oriented approach to compliance, reporting, and process — you don’t let things slip through 

• Data-driven mindset — comfortable with performance metrics, business planning, and client reporting 

• Self-motivated, solutions-oriented, and resilient under competing priorities 

WHAT YOU'LL GET IN RETURN 

 

Base salary of $110,000 plus [commission / bonus structure]. Your compensation scales with your portfolio performance and your team’s results. 

 

• Hybrid schedule — Wayne, PA office base with remote flexibility 

• PTO starting at 22 days, plus 2