Head of Global Talent Acquisition

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

The Head of Global Talent Acquisition is a key leadership role responsible for evolving and scaling a data-driven talent acquisition strategy across the Americas, EMEA, APAC, and LATAM. Reporting directly to the CHRO, this player-coach leader will oversee full-cycle recruiting, lead and develop the Talent Acquisition team, drive executive-level searches, and leverage AI and advanced technologies to strengthen our ability to attract and hire industry-leading talent.

You will partner closely with HR, business leaders, and key stakeholders to ensure hiring strategies are tightly aligned to business goals, while delivering outstanding, inclusive candidate and hiring manager experience.

Hybrid flexibility: At Blackhawk Network, you’ll enjoy the best of both worlds - focused remote work plus in-person collaboration on Tuesdays and Wednesdays, our regular in-office days at our Pleasanton headquarters. This rhythm gives you the tools, connection, and autonomy you need to make a real impact. (This is NOT a remote role)

Responsibilities

Talent Acquisition Strategy & Leadership

• Lead the end-to-end talent acquisition strategy to meet current and future hiring needs across the organization.
• Oversee and continuously improve full lifecycle recruiting processes, ensuring speed, quality, cost-effectiveness, and a strong candidate experience.
• Develop and implement innovative sourcing and attraction strategies across multiple channels (social media, employee referrals, events, career fairs, professional networks, and other digital platforms).
• Partner with HR and business leaders to understand workforce plans and align recruiting strategies to organizational goals and growth plans.

AI, Technology, and Process Innovation

• Leverage AI and automation to optimize TA processes (e.g., sourcing, screening, scheduling, candidate engagement, interview intelligence, and feedback capture).
• Evaluate the current TA technology stack (ATS, CRM, sourcing tools, assessments, onboarding integrations) and identify gaps, improvements, and new tools to increase efficiency and quality.
• Use data, analytics, and dashboards to monitor funnel health, time-to-fill, quality-of-hire, diversity outcomes, and recruiter productivity, and drive continuous improvement initiatives.

Talent Acquisition Business Partnering

• Develop and elevate Talent Acquisition Business Partners to function as strategic advisors to business leaders, not just requisition fillers.
• Ensure TA Business Partners deeply understand business priorities, talent markets, and competitive landscape, and can translate that into proactive talent strategies.
• Coach the team on consultative skills, influencing, and storytelling with data to guide hiring decisions and shape workforce plans.
• Build strong, trusted relationships with senior leaders and hiring managers, ensuring high satisfaction with TA support and outcomes.

Structured & Elevated Interviewing

• Design and implement structured interviewing frameworks, including role profiles, competency-based interview guides, evaluation rubrics, and consistent feedback mechanisms.
• Introduce and scale interviewer training programs to reduce bias, improve assessment quality, and ensure a consistent, elevated candidate experience.
• Partner with HR and Legal to ensure interview and selection practices meet all regulatory and compliance standards.
• Continuously refine interview processes using candidate and hiring manager feedback, market best practices, and interview analytics.

Team Leadership & Development

• Lead, coach, and develop a team of Talent Acquisition professionals (recruiters and/or TA business partners), fostering a culture of high performance, accountability, and continuous learning.
• Set clear goals, KPIs, and expectations; provide ongoing feedback, mentoring, and development opportunities.
• Build a collaborative, inclusive team environment that embraces innovation, experimentation, and the thoughtful use of AI and technology.