National Accounts Service Coordinator

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

National Accounts Service Coordinator - Stanley Access Technologies, Remote East Coast

Stanley Access Technologies, a division of Allegion, is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. 

National Accounts Service Coordinator

The National Accounts Service Cooridnator will serve as the primary liaison between the Branch and CRM team, ensuring smooth communication and efficient operations while identifying process improvements to enhance the overall service buisness.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. 

What You Will Do:

• Operate as the lead point of contact between the Branch and CRM team
• Will work in Astea, D365, SAP and Service Channel
• Work with our field branches to confirm status of work orders and IVR usage
• Communicate with the branch regarding their 3-day workorder outlook
• Review branch billings prior to being released to billing department
• Forecast and track key service metrics
• Run daily reports to track aged work orders and escalate as needed
• Schedule and lead weekly calls with branch service team
• Create and drive process improvements 

What You Need to Succeed:

• Proved account management or other relevant experience
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent verbal and written communication skills
• Excellent listening, negotiation and presentation skills
• Proficient in excel
• BA/BS degree or equivalent

Why Work for Us?  

Allegion is a Great Place to Grow your Career if:  

• You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. 

• You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us.  

• You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!   

• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential. 

What You’ll Get from Us:  

• Health, dental and vision insurance coverage, helping you “be safe, be healthy”.  

• A commitment to your future with a 401K plan, offering a 6% company match and no vesting period  

• Tuition Reimbursement   

• Unlimited PTO 

• Employee Discounts through Perks at Work  

• Community involvement and opportunities to give back so you can “serve others, not yourself”