Employee Benefits - Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

he main responsibility of the Employee Benefits Account Manager.  They will collect, analyze and report on experience to retain a designated book of business, as well as new business.  They will also be responsible for obtaining proposals from carrier/vendor partners for the purpose of earning new business and renewing existing business.  

Essential Duties and Responsibilities:

Account Manager

• Provide direct customer service support for Employee Benefits clients
• Prepare new business and renewal bid specifications, proposals, and related reports
• Perform marketing functions, including carrier negotiations and appropriate follow-up
• Contact clients and/or underwriters to obtain additional information or answer questions
• Compose or assist in composition of highly technical or sensitive correspondence
• Assist clients with applications and other submission documents
• Coordinate and/or conduct open enrollment meetings, as required
• Prepare summaries of benefits for clients
• Complete appropriate checklists for all new and renewal business and take action required
• Review all contracts and/or booklets for accuracy
• Assist the accounting department in reconciliation and/or maintenance of client accounts.
• Stays current on carrier insurance products and offerings.  Keep abreast of developments in the marketplace, including product line offerings, changing insurance consumer trends and needs
• Set up and maintain electronic file information in the Agency Management System including data entry and client & policy database maintenance
• Maintains accurate and timely documentation of communication pertaining to client’s insurance program
• Resolve policy and coverage related concerns for clients, insurance carriers, and producers
• Consistently meet all Brown & Brown established Quality Control Practices and Timelines
• Follow the established guidelines for workflow and system documentation
• Assist Benefits Leader with special projects as needed

RELEVANT EDUCATION/EXPERIENCE/SKILLS:

• Current Arkansas State Insurance License and appropriate Non-Resident Licenses
• Valid Driver’s License
• Must be willing to attend continuing education classes to maintain the license
• Must have reliable transportation.
• Strong writing skills - ability to translate technical information in a manner understandable to all levels of clients.
• Excellent interpersonal communication skills, verbal and written
• Analytical, detail oriented and committed to accuracy and quality control
• Ability to analyze and compare benefit plan designs for all lines of coverage
• Strong decision-making skills
• Consistent dependability / availability; excellent attendance record.
• Highly organized – ability to work on multiple projects simultaneously with frequent interruptions and changing priorities and to report on the current status of items on an immediate basis
• Ability to work well in a team environment
• Proficient on computers – including MS Office products
• Desire for professional growth within the insurance industry
• Excellent work habits - detail oriented, works accurately, follows specific instructions
• Excellent prioritization skills - sense of urgency
• Creative problem solver

#LI-JE1

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.