Field Service Technician

Description

Concentric, is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, GuaranteedPOWER® and PerpetualPOWER® are industry firsts, improving reliability, sustainability and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities!
• Full benefits package that starts day one – (medical, dental, vision, company-paid life insurance and disability coverage).
• 401K participation with match.
• 8 paid holidays.
• Full-time Employees receive 128 Hours of PTO Annually.
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary:

The Shop/Field Service Technician is responsible for managing the shop flow and repair of industrial battery/charger products in an efficient manner.

Key Job Responsibilities:

• Perform battery repairs to include acid adjustments, load tests, cell replacements, cable repairs, connector, contact tips, washes, and painting.
• Train on the electrical operation of SCR, Ferroresonant, and High Frequency charging technologies, and assist with repairs as needed.
• Pick-up and deliver products.
• Coordinate, collect, band, and ship scrap batteries.
• Maintain company vehicles that are used on job assignments.
• Clean and maintain an orderly warehouse, assist with inventory management, and complete minor facility repairs as needed.
• Assist Field Service Technicians on PMs.
• Travel on occasion to other branches or job sites to assist with product installations, removal, or repairs (some overnight travel required).
• Build strong relationships with customers.
• Other duties as assigned by supervisor.

*Monthly technician incentive bonus based on region, performance, and KPIs*

Requirements

• High School or GED Diploma required. Prefer an Associate Degree from an approved two-year college or university or very strong equivalent experience.
• Working knowledge of basic AC and DC electrical/electronic theory.
• Strong communication, problem solving, and analytical skills.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment.
• Experience in material handling environment is preferred, but not required.
• Intermittent travel expected within designated territory, home most nights.
• A valid driver’s license, CDL a plus but not required.
• Willingness to work occasional overtime.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable ac