Principal Program Manager, AI Writing (USA Remote)

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Job Description

Purpose overview

Turnitin is a pioneer in education technology with its roots in academic integrity, delivering flexible assessment solutions to higher education institutions, high schools, and graduate programs. With the broadest and deepest applications of AI for education, Turnitin is building innovative new products for the next decade of education. We are seeking an experienced Principal Program Manager to help us increase our velocity to deliver knowledge, products, and capabilities to help educational institutions combat the misuse of AI writing tools while also embracing the power and possibility they bring to expand writing skills. 

You will be responsible for mapping, building, and managing cross-functional decisions, processes, mechanisms, and dependencies across multiple products and teams. You will work closely with the technology teams, product teams, PR team, product marketing team, legal team, and executive leadership to drive and track all AI writing initiatives across the company. You will directly influence various stakeholder groups to drive effective and efficient cross-org communications, strategies, and alignment. This role reports directly to the Chief Product Officer.

The ideal candidate will be an adaptable, data-driven, self-starter, comfortable with ambiguity and fast-paced, complex environments. You have demonstrated a talent for self-guided learning, rapidly acquiring and applying knowledge and new skills in nuanced situations. You have a record of defining, developing, and using metrics and analytics to manage execution and deliver objectives, including developing KPIs. You are adept at building trust amongst cross-functional teams in a high-growth environment. You create plans and schedules, identify and proactively mitigate risks, and manage changes. You will operate at the tactical level and will stretch your strategic capabilities by connecting big concepts with operational plans.

The ideal candidate will also have experience working in the education industry and managing complex technical programs or projects. We are looking for a talented communicator, both written and verbal, with a strong point of view. This team values hotly-debated topics, risk articulation, and creative options instead of slide-building skills and status meetings.
 

Key Responsibilities and Outputs

• Partner with stakeholders across the Turnitin organization including technology teams, product teams, PR team, product marketing team, legal team, and executive leadership to organize and execute AI writing projects
• Collaborate with cross-functional teams to deliver high-quality, on-time, cross-functional work related to AI writing workstreams.
• Create and deliver reporting for executive and board updates.
• Lead and contribute to the development, documentation, and management of processes, mechanisms, reporting, and narratives related to AI writing projects
• Lead program scoping efforts to define overall scope, high-level requirements, and stakeholders for different program aspects.
• Emphasize and analyze the use of data and customer feedback to help product managers and UX professionals optimize products and programs
• Serve as change agent with strong credibility and influence in the organization
• Speak on behalf of Turnitin with analysts and journalists related to AI writing initiatives.
• Must be able to regularly flex schedule across global time zones to further One Team collaboration and execute within a global function

Qualifications

Essential

• 7+ years of experience in program or project management, including cross-functional teams.
• Exceptional oral and written communication skills; ability to communicate complex concepts clearly and persuasively to diverse audiences, at varying levels across the organization
• Experience using data and metrics to drive improvements
• Ability to extract, model, and synthesize