Business Analyst I or II (hybrid)

The Company

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, based in our Home Office in Central New York, with Regional Office locations including NYC, Dallas and Charlotte.

Our Mission is to continually meet the needs of our policyholders, agent/customers and employees resulting in sustainable profitable growth in an increasingly competitive marketplace.

We are proud to sell our products through more than 2,200 independent insurance agents around the country as we have been since 1928. These agents provide their clients with valuable insight and resources. And, as the second-largest insurer of Agents’ Errors and Omissions (E&O) business in the United States, we insure many of the agents who work with our policyholders. 

Our purpose is to make people feel secure, appreciated, and respected.  These Values define the character of our employees. They personify Utica National – describing what it means to “be Utica National” and how we approach doing business.  Together, with our agents, we are committed to providing our mutual policyholders with valuable services and products to help them feel secure.

What you will do:

Essential Functions:

• Build strong, trusting relationships with business customer teams to understand business needs and potential enhancements.
• Be a consultative partner making recommendations for solutions or improvements to business processes that can be accomplished through new solutions or alternative uses of existing technology/systems.
• Work with business partners to elicit requirements for efforts of moderate-high complexity ranging from corporate projects to  maintenance requests utilizing various techniques such as interviewing, requirement workshops, business process reviews and workflows.
• Document business and functional requirements according to established standards. Decomposing high level business or user requirements into functional requirements specified at an appropriate and actionable level for technical team-mates. Utilize various tools for pragmatic representation of requirements where appropriate, such as process flows, diagrams, mock ups and screenshots.
• Work with functional areas such as  State Filings, CSPIU, IT, Statistical Reporting, Rate Disruption etc. to determine implementation of filings and other changes and determine the impact on policy processing.
• Working with business partners and/or Information Technology, define and document ticket or project objectives for Wrike input when necessary.
• Provide a moderate level of assistance, training, and mentoring for teammates as needed, fostering an environment of team collaboration and knowledge sharing.
• Working with business partners and Information Technology, plan and manage project activities of a moderate complexity / visibility to include project level tasks, resources, timeline. Identify and escalate risk and constraints, plan mitigation strategy. Report project performance, progress and issues in a clear, concise and timely manner. Attend or facilitate project status meetings as needed. Identify assignment risks and constraints, escalating appropriately and in a timely manner with possible mitigation strategies.

Additional Responsibilities:

• Resolve and/or escalate issues in a timely fashion to meet necessary effective/statutory due dates.
• Identify opportunities for improvement and make constructive suggestions for change following accepted change management procedures.
• Participate in the development and design of new products, and documenting system changes that are necessary as a result.
• Support ServiceNow/Help Desk related requirements items.
• Accurate input and tracking of estimations and actual work time within workflow systems (i.e. Wrike, Team Track).

What you will need:

Education: Bachelor's Degree preferred or Equivalent