Entertainer - Melia Orlando Hotel

“The world is yours with Meliá” 

 

Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.

 

It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.

 

Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá? ����

 

 

 

Entertainer

 

REPORTS TO: Entertainer Supervisor

DEPARTMENT: Guest Experience

 

Meliá Orlando Celebration Hotel

Celebration, Florida

 

OPERATIONS (include but are not limited to):

 

• Lead and deliver a range of sports, wellness, and artistic programs in alignment with established standards, including poolside activities (both in and out of the pool).
• Assist in the development and execution of specialized programs, including those tailored for children, teenagers, families, and special events, as needed.
• Implement services according to predefined standards and protocols, ensuring the coordination of necessary resources to achieve excellence in delivery.
• Maintain work areas to the highest standards, ensuring they are ready for use and properly tidied after each session.
• Monitor and manage inventory of materials required for programs, ensuring proper usage in accordance with protocols, and proactively request replenishments when necessary.
• Place material orders in adherence to established guidelines, optimizing resources to achieve cost-efficiency.
• Uphold the brand's philosophy, adhering to all operational standards, manuals, and identity guidelines within your department.
• Enhance the customer experience by anticipating needs, personalizing guest interactions, and exceeding expectations throughout their stay.
• Address customer concerns promptly, communicating resolutions to your manager. Escalate issues to your manager when a resolution is not immediately possible.
• Execute the Voice of the Customer objectives, ensuring that actions align with customer satisfaction goals.
• Collaborate with your manager to implement sensory architecture within designated areas, enhancing the overall environment.
• Promote the hotel’s amenities, services, and event offerings, ensuring guests are informed and engaged with available experiences.

 

**This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job.  EEO/M/F/D/V

 

QUALIFICATIONS

To be successful in this role, you should meet the following requirements:

• High School Diploma or equivalent is required.
• Previous experience in hotel entertainment is required.
• Authorization to work legally in the United States is a must.
• Familiarity with local attractions and transportation options is essential.
• Flexibility to work various shifts, including mornings, evenings, overnight, weekends, and holidays, is required.

MINIMUM REQUIREMENTS: To perform this job successfully, an individ