Stock Settlements Team Leader

About the Stock Settlements Team Leader role

 

There is an exciting opportunity to join our Client Support Services team in our Dublin office as a Stock Settlements Team Leader where you will coach and mentor your team to deliver a high-quality service to clients. Our leaders encourage and develop a strong team culture, fostering open communication and collaboration, and empower all team members to pro-actively propose and drive change where appropriate.

 

 

Stock Settlements Team Leader Business Accountabilities include:

 

• People Management and Development
  • Coach and mentor your team to deliver a high-quality service to internal and external clients. Encourage and empower all team members to pro-actively propose and drive change where appropriate.
  • Encourage and develop a strong team culture within your team and the department, while fostering an environment that creates open and regular communication throughout the team and department.
  • Oversee, set, and manage clear and fair objectives for all team members and ensure a job description is clearly defined for each team member. 
  • Focus Team members to take full ownership and responsibility for all tasks assigned to them.
  • Ensure that the workload within the team is fairly and evenly distributed. Delegate accordingly.
  • Non-performance of team members is dealt with fairly and professionally and in line with Goodbody Procedures.

 

• Service & Efficiency Delivery
  • Oversee the delivery of services provided by the team to its internal and external clients
  • Encourage staff to question and challenge traditional ways of working to identify tasks/areas where greater efficiencies can be made. Support and drive initiatives resulting from these sessions.
  • Ensure the team are responsive to internal and external change initiatives.
  • Maintain a robust and timely service, with sufficient Controls in place.
  • Challenge current alignment of processes to ensure the greatest possible client service.
  • Staff are aware when the need arises to escalate matters and do so in a timely manner.

 

• Governance
  • Make sure the team is appropriately resourced and cross-trained for all roles
  • Ensure that all tasks performed by the team are compliant with all relevant policies and procedures - review, implement and manage appropriate controls to ensure minimal risk exposure within the team.
  • Ensure all tasks are contained in procedures which are reviewed at least annually and maintained in our central application.
  • Oversee ongoing team compliance with regulation.
  • Ability to recognise any breach of CAR and adhere to escalation policies.
  • Ensure on-going compliance with Client Asset Regulations (CAR). 
  • Maintain and enhance strong operational oversight and controls and that said RCAs are uploaded onto the relevant governance mechanisms.
  • Deliver accessible KPI metrics to management.
  • Ensure the Middle Office Manager, Risk & Compliance functions are appraised regarding incidents, losses, and changes to business flows.  Provide full cooperation to those areas where necessary.
  • Provide objective, constructive feedback and recommendations to managers on key processes based on any incidents that arise.
  • Ensure meetings are minuted and evidence of challenge exists.
  • Provide support for both internal and external audit functions.

 

• Strategic Planning
  • Provide input into the departments strategic plans