Public Services and Interlibrary Loan Coordinator

Coordinate Interlibrary Loan (ILL) services and compile statistics. The Public Services and Interlibrary Loan Coordinator processes borrowing requests from Loyola Law School patrons wishing to obtain material from other institutions to support their research needs. Clientele are faculty, staff, and students at Loyola Law School. The position also processes lending requests received from other institutions. Perform the operations of the circulation/reserve desk including on one weekend day. Assist in providing reference and retrieval to media, microforms and audiovisual collections. Maintain and organize the Media Center. This position is fully onsite.

Position Specific Responsibilities/Accountabilities:   

• Responsible for the operation of Interlibrary Loan (ILL) services, researching and organizing requests, compiling statistics and billing.

• Perform complex bibliographic checking of borrowing requests, using Ex Libris Alma and OCLC.  Resolve problems with vague and incomplete citations.

• Fulfill Interlibrary Loan lending requests, including pulling materials from shelves, photocopying and preparing requests/materials for mailing.

• Maintain ILL policies and procedures, reciprocal agreements with other lending institutions, and user accounts.

• Handle over-dues and recalls by contacting borrowers when necessary.  

• Track and resolve issues for all interlibrary loan requests.

• Update time-sensitive requests and apprise borrowers of the status of their requests.

• Train other public services assistants to serve as ILL back-up, including receiving and shipping of materials. 

• Assist patrons in locating materials in the collection using the online catalog.

• Provide full library service on weekends, including opening and closing operations, as needed, security, and all operating details for the circulation and reserve area.  Work schedule Tuesday – Saturday.  Library hours vary and the incumbent must be able to shift work schedules as needed. Ensure that any unauthorized persons are not present in library work areas.  Coordinate regularly with supervisor regarding weekend procedures and problems.

• Process all requests for reserves received during the weekend. 

• Report on all events which occur at the weekend in the library, regarding the library’s safe and efficient operation, to Head of Access & Collection Management Services.

• Coordinate with security to function as the school’s information center and lost and found.  Notify security regarding any unusual events or for escort services for students.  Notify physical plant personnel for any maintenance problems.

• Coordinate and assist in the maintenance and filing of the microforms collections in the Media Center.

• Maintain the bulletin board and update the Media Center Guides.

• Maintain the reader-printers, audio-visual equipment, cabinets and stacks in the Media Center.

• Assist with uploading files to library-managed repositories, such as SSRN or Digital Commons.

• File loose-leaf materials.

• Perform other related duties as assigned or requested. The Law School reserves the right to add or change duties at any time.

 

Loyola Marymount University Expectations: 

Exhibit behavior that supports the mission, vision, and values of the university.  Communicate and employ interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct.  Demonstrate a commitment to outstanding customer service. 

 

Requisite Qualifications: 

• Substantive, recent experience using ILL systems and software, such as Worldshare ILL or another ILL management system.  

• Demonstrated experience using scanners, microfilm readers, and other library-related equipment. 

• Strong oral and written communication skills.  

• High degree of computer literacy and comfort in the digital environment. Demonstrated proficiency with software such as Adobe Acrobat Pro, Box, Microsoft 365 Apps (Word, Excel, Outlook, Teams), Google Drive, and other Google