Patient Services Representative

Patient Services Representative,  Street Medicine

Valley Health Partners,  Allentown PA

Job Summary: Coordinates and provides a variety of clerical/administrative duties associated with daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers within the practice. Delivers the high standard of customer service necessary to maintain the overall patient experience.

Additional Requirements for Street Medicine: 

Walking on uneven ground
Reliable vehicle – appropriate in all weather
Comfortable working outside in all weather conditions
Able to work independently in a fast-paced environment.
Able to lift and carry 25 to 40 pounds.

Minimum qualifications: High School Diploma or GED.

Preferred qualification:  Associates Degree in Business or related field.  One year experience in a healthcare setting.  Bilingual in English/ Spanish. 

 

Special Skills:

• Demonstrates the ability to work effectively in a dynamic customer service environment with interruptions
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
• Ability to maintain strict confidentiality.
• Proficient computer skills.
• Proven proficiency of technology and EMR workflows at the conclusion of orientation.
• Able to explain, educate, and support the usage of the VHP patient portal including various features.

 

Benefits:

• Choice of medical, dental, and vision plans with great coverage at VERY affordable rates.  Employee-only coverage is FREE!
• 403b Retirement Plan with generous company match
• Paid Time Off for holidays, vacation, sick & personal days
• Employee Assistance Program
• Tuition Reimbursement