WMS Analyst I, 1st Shift (On-site)

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.

Job Description

We are currently seeking a high-energy, customer-focused WMS Analyst I, 1st Shift to join our WMS team at our Garland, Utah, distribution center (DC). In this role, you will provide primary on-site support to management and users for key DC applications and technologies. The position also serves as the subject matter expert and technical lead for HighJump WMS configurations, troubleshooting and enhancements. Applicants should have a solid understanding of warehouse operations, inventory control, order fulfillment and shipping processes. The ideal candidate will also have a demonstrated ability to work independently and effectively organize and prioritize workload within a fast-paced, customer-focused environment. 

A day on the job looks like this: 

• Providing primary on-site support for key DC applications and technologies, including but not limited to WMS and WCS systems 
• Serving as the subject matter expert and technical lead for HighJump WMS configurations, troubleshooting and enhancements 
• Collaborating with warehouse operations to identify process improvements and translate them into WMS requirements 
• Designing, building and supporting reports, dashboards and queries using SQL to enable performance monitoring and issue analysis 
• Troubleshooting WMS issues by analyzing logs, database records and process workflows 
• Partnering with IT and external vendors on WMS upgrades, patches, testing and new feature deployments 
• Developing and maintaining WMS user documentation, training materials and SOPs 
• Providing day-to-day support for warehouse systems, including user access, configurations and system performance 
• Monitoring and resolving data discrepancies between WMS and other platforms (e.g., ERP, inventory management) 
• Leading or supporting warehouse technology initiatives (RF devices, automation, label printing, etc.) 

Qualifications

Got the skills and experience? Here’s what we’re looking for: 

• 1–3 years of experience working with WMS platforms in a technical or analyst capacity 
• Strong working knowledge of SQL (T-SQL, PostgreSQL or equivalent) for reporting and analysis 
• Solid understanding of warehouse operations, inventory control, order fulfillment and shipping processes 
• Ability to interpret and manipulate data sets to solve business problems and identify root causes 
• Experience troubleshooting and resolving WMS functional or technical issues (preferred) 
• Experience with HighJump/Körber/Infios WMS, including configuration, rule setup and workflow design (preferred) 
• Exposure to scripting or development in HighJump’s Advantage Architect or WebWise frameworks (preferred) 
• Experience with WMS-ERP integrations (e.g., SAP, Oracle, NetSuite) (preferred) 
• Familiarity with RF scanner technology, label printing systems (Zebra, Bartender) and barcode standards (preferred) 
• Strong communication and collaboration skills with both technical and operational teams 
• Highly motivated self-starter with strong verbal and written communication skills 
• Demonstrated ability to work independently and effectively organize and prioritize workload within a fast-paced, customer-focused environment 
• Possesses excellent attention to detail, operates with sense of urgency and has strong problem-solving skills 

Additional Information

And here’s our end of the bargain! 

• Competitive compensation based on skills and experience, and bonus eligible 
• Paid leave for new parents to support work/life balance and family bonding 
• Excellent medical/dental and vision coverage—EPO, PPO and HSA 
• 401(k) retirement plan with company contribution (because you will retire someday) 
• Flexible benefits—choose what you like, ignore the rest 
• Generous employee discount 
• Casual dress…and we really