Senior Account Executive

Company Description

We’re Heartbeat, the marketing agency for Healthcare Challenger Brands and the brave clients behind them. And hopefully you’re our next Senior Account Executive, helping us to deliver game-changing campaigns for consumers and HCPs.

Read on to learn more about what qualities we’re looking for in a new member of the crew and why you’re gonna dig working with us.

Heartbeat is a healthcare marketing & creative agency, headquartered in NYC and powered by ~300 smart people all over the US. In the past four years, we’ve been named a 4-time “Best Place to Work” by AdAge and MM+M and a “Diversity & Inclusion Champion” by MedAdNews.

We care about three big things:

1. Empowering Challenger Brands
We work with marketers who have big mountains to climb and the ambition to make it happen. As their shepherds and sidekicks, we must relentlessly deliver on our core values: insightful, inventive, and courageous.

2. Being the Best Place You’ll Ever Work

This isn’t all pool tables and Bagel Fridays — it’s about giving you the support to do and be your best. Examples include the ability to work wherever (forever), unlimited PTO, and self-care stipends. We also love to let loose, whether through selfie scavenger hunts or bouts of companywide bingo that would shock even the rowdiest retirement communities.

3. Fostering a Diverse & Caring Community

We’re the most diverse agency in healthcare, by design. No matter your story, you’ll find representation and amplification — through our affinity groups, cultural celebrations, and unwavering support no matter what society throws at us. We’re proud to say that you can be anything you want at Heartbeat (as long as it’s not an a**hole).

There’s a reason 1/3 of Heartbeaters have been here for 4+ years and we have a 90% retention rate. We hope you’ll experience it for yourself.

About Publicis Health & Publicis Groupe

Heartbeat is a proud member of Publicis Health, the largest health communications network in the world. Publicis Health is one of the four solutions hubs of Publicis Groupe, the third-largest advertising and media company in the world — offering us unparalleled global reach and resources.

Job Description

How you’ll grow with us:

Sr Account Executive is where you’ll start, but we’re always planning for where you’ll go. Our Senior Account Executives are all expected to hone skills that will help build on their careers. Those skills include:

Tactics and Execution:

• Contributes thoughtfully to the brand tactical planning and creative process
• Works with account team to execute plan tactics
• Responsible for accurate and thorough documentation: status reports, contact report,; Takes ownership of day-to-day tactics and executions within agency
• Develops strong and positive working relationships with production, creative, finance, other departments

Client Relationship:

• Communications: Attends client meetings and provides timely follow-up (e.g. contact reports).  Synchronizes communications between account teams, vendors and clients
• Presentations: Organizes/manages client presentations. Influence and diplomacy in written and verbal communications.  Effective but concise communications.
• Relationship: Is able to communicate directly and frequently with client with some autonomy.  Builds rapport and credibility with client peer based on trust and expert counsel
• Works with client to execute advertising and marketing plans

Qualifications

What you’re bringing with you:

You’re just starting out and amped to learn all there is to know about Client Services. Here are the skills you’re ready to put to work:

• 2+ years of Account Management experience
• Bachelor’s degree
• Exceptional client management relationship skills 
• Ability to rapidly grasp client marketing objectives

• Excellent written and oral communication skills   
• Ability to manage multiple client contacts
• Ability to learn quickly and handle multiple tasks
• Ability to analyze data (site metrics, media performance metrics)

How you’ll strengthen the team:

Our team is looking for someone who can help us develop, nurture and grow our relationships with top-tier healthcare clients.  Beyond that, here’s how you’ll make your mark:

Agency Operations:

• Finances: Familiarity with and adherence to agency financial and operating procedures and policies.  Maintains accurate, organized files.
• Trouble shoot:  Solution oriented. Brings problems to the attention of management
• Team Leadership: Positiv