Banquet Server (On-Call) - Regent Santa Monica Beach

About us:

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury. 

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

As a Banquet Server (On-Call), you are responsible for providing high-quality, personalized experiences to guests during their time with us for their event. They prepare the room, set stations, serve meals, arrange the tables for the guests, and ensure guest satisfaction while upholding the resort's standards of service excellence. Our Banquet server plays a vital role in creating a memorable experience for guests, requiring attention to detail, exceptional customer service skills, and a commitment to maintaining the resort's reputation for excellence.

A little bit about your day:

Reporting to the Director of Banquets, every day is different, but your essential functions will include the following:

• Promote Regent’s service philosophy and style through our people attributes. 
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Responsible for setting up and breaking down event spaces. This includes arranging tables and chairs, setting the table with appropriate linens and tableware, and ensuring the overall aesthetics meet the resort's standards.
• During events, banquet servers are responsible for providing excellent service to guests. This includes taking and delivering orders, refilling drinks, clearing empty plates, and ensuring guests have a positive dining experience.
• Effective communication with the kitchen staff, other servers, and event coordinators is crucial. Banquet servers need to convey guest requests and dietary restrictions accurately to ensure a seamless dining experience.
• Banquet servers should have a good understanding of the resort's menu offerings. They may need to explain menu items, make recommendations, and accommodate special requests or dietary restrictions.
• Providing exceptional customer service is a key aspect of the job. Banquet servers should be attentive, polite, and responsive to guest needs. Handling guest inquiries and concerns in a professional manner is important.
• Luxury resorts have high standards for service quality. Banquet servers must adhere to these standards, including maintaining a polished appearance, following service protocols, and ensuring cleanliness in the dining areas.
• Collaboration with other banquet servers and staff members is essential. Teamwork is crucial for efficiently handling large events and ensuring that all tasks are completed seamlessly.

What We need from you:

• Previous experience in a similar role, preferably in a high-end or luxury hospitality environment, is required. This could include experience as a server in fine dining restaurants or banquet facilities.
• Exceptional customer service skills are essential. Banquet servers should be friendly, attentive, and capable of providing a positive and memorable experience for guests.
• Strong communication skills are crucial for effective interaction with guests, colleagues, and kitchen staff. Clear communication ensures that guest requests and preferences are accurately conveyed.
• Banquet servers are often on their feet for long periods and may need to lift and carry trays of food and beverages. Physical stamina and the ability to handle the demands of the job are important.
• Problem-solving skills, and ability to address and resolve issues promptly.
• Working in a luxury resort requires a high level of professionalism.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• Flexible schedule, able to work evenings, weekends, and holidays.

What you can expect from us: 

The hourly pay rate for this role is $16.50 to $17.00, plus tips. This rate is only applicable for jobs to