Business Operations Senior Manager, Growth

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

Webflow is looking to hire a strong operator to lead key strategic initiatives and drive our next phase of growth. In this role, you will help Webflow accelerate our existing momentum, scale our business initiatives, and maximize our full potential.  

About the role 

• Location: San Francisco HQ or US remote
• Full-time
• Exempt
• Our cash compensation amount for this role ranges from $180,000 - $248,000 for most US locations and $200,000 - $275,000 for US locations with a higher cost of labor. All figures cited above are in $USD and pertain to workers located in the United States. Pay is based on several factors including market location, and may vary depending on job related experience, knowledge, qualifications, and skills.
• Reporting to the Senior Director of Business Operations 

In this role, you’ll focus on … 

• Strategic Planning: Work closely with the CMO and VP of Growth to develop and implement growth strategies for the self-serve business
• Data-Driven Insights: Partner with Data, Finance and Product teams to utilize data analytics to provide actionable insights, helping to optimize the self-serve customer journey and improve conversion rates
• OKR Management: Facilitate the OKR-setting development and reporting process for the marketing department
• Operational Excellence: Support leadership team in streamlining and optimizing operational processes to improve efficiency and effectiveness
• Leadership: Lead key growth projects from conception to execution as needed, ensuring they align with company objectives and departmental OKRs
• Cross-Functional Collaboration: Serve as the connective tissue for cross-functional teams(e.g. Marketing, Sales, Product, Engineering, Finance, People, and other internal groups, etc.), fostering collaboration, knowledge sharing, and guiding teams towards shared objectives.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you 

You’ll thrive in this role if you have: 

• Extensive experience in annual and multi-year planning cycles, specifically for SaaS PLG business models
• Proficiency in SQL is a must
• Comfortable with data and ambiguity; able to both delve into the details and operational tactics, and engage meaningfully on the big picture or overall strategy
• Highly analytical and proactive, with a strong executive presence to influence and work cross-functionally
• Motivated to work collaboratively in a fast-paced, ever-changing environment
• 8+ years of relevant experience in SaaS PLG strategy, planning and operations
  
  

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers.
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment.
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care.
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates.

Benefits & wellness

• Equity ownership (RSUs) in a growing, privately-ow