VP, Business Operations

Job Summary

The Vice President, Business Operations will be a key member of our executive team, responsible for overseeing and optimizing internal operations to ensure the efficient execution of our business strategies. This role demands a strategic thinker with hands-on leadership experience, particularly in the SaaS industry, who can drive continuous improvement and manage complex projects across the organization.
 

Responsibilities

• Oversee business operations for all cloud transactions across our hyperscaler partners.
• Manage and support the cloud portfolio including first-party, third-party, and marketplace products and services.
• Manage the end-to-end lead to cash process, including Salesforce.com and revenue recognition.
• Ensure seamless integration and optimization of processes to enhance business performance.
• Leverage significant experience within a SaaS business to drive financial performance.
• Drive continuous improvement projects to enhance business operations excellence.
• Lead operations projects with cross functional teams from Product engineering, IT, Commerce, Sales Operations, Field sales, and Hyperscalers.
• Develop action plans to address and resolve operational challenges.
• Comfortably manage shifting priorities and a variety of operational tasks.
• Oversee NPI processes and understand their impact on operations, finance, legal, and sales.
• Ensure seamless integration of new or changed products into existing systems.
• Lead the revenue operations or deal desk operations function.
• Manage the business intelligence function to support data-driven decision-making.
• Establish and maintain the rhythm of the business (RoB) to ensure alignment and performance tracking.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field. MBA preferred.
• Proven experience in business operations within the cloud services industry.
• Strong background in data operations, quality control, and technical integrations
• Expertise in managing product lifecycles, pricing strategies, and new product introductions.
• Extensive knowledge of lead to cash processes, Salesforce.com, and revenue recognition principles.
• Strong project management skills with a track record of successful strategic project oversight.
• Ability to analyze complex issues, prioritize tasks, and drive resolution.
• Excellent communication skills, capable of presenting to executives and collaborating with team members.
• Experience with NPI processes and understanding their impact on various business functions.
• Proven ability to manage revenue operations and business intelligence functions.
• Process-oriented mindset with the ability to balance detail with practicality.
• Familiarity with cloud providers’ marketplaces is a plus.
• Proficiency with CRM CPQ tools.
   

Compensation
Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.