Retail Shift Lead - FT - San Antonio (Bitters Rd.)

WE ARE
We are Black Rifle Coffee Company, a veteran-founded company serving premium coffee to people who love America. We have a passion for coffee, the veteran community, dogs, the outdoors... in short, if it makes our country awesome, then we love it. Our customers always come first, because without them we would have nothing. They have our eternal gratitude for that. We sell awesome coffee and make goofy videos, but the beating heart of Black Rifle Coffee is really in giving back — it's about serving those who serve us. That means supporting the military, veteran, and first responder communities in the ways we know best. As far as the folks who work here, we value integrity, innovation, radical transparency, a crazy good work ethic, and a deep love for our country and each other.
THE ROLE
Black Rifle Coffee Company seeks to hire Shift Leads who will assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will be responsible for leading the team during your assigned shift. This includes ensuring excellent customer service, managing inventory, supervising employees, and maintaining a clean and organized store environment.
Location: 180 W Bitters Rd, San Antonio, TX 78216Availability: Open

YOUR TASK

• Delivers exceptional customer service 
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
• Provides clear, specific, and timely coaching and feedback to associates to ensure adherence to all company policies and procedures as well as emphasis on the customer experience. 
• Proactively responds to customer and store needs: escalates feedback & concerns to store management. 
• Prepares quality beverages and food products according to BRCC standards. 
• Follows health, safety and sanitation guidelines for all products.
• Responsible for scheduling and covering breaks and meals of floor staff.
• Assists with other duties as directed by General Manager. 

YOUR EXPERIENCE

• 3+ years experience in Quick Service Restaurant (QSR), customer service, retail, or hospitality environment
• 2+ years of retail supervisory experience preferred  
• Excellent customer service skills
• Ability to lead and motivate a team 
• Ability to multitask and prioritize work of self and others in a fast-paced environment
• Experience with cash handling and safety and security.
• Demonstrated track record of coaching & developing others. 
• Competency in written & verbal communication 
• Basic computer skills 
• Ability to work a flexible schedule (i.e. early mornings, nights, weekends, holidays)

PHYSICAL REQUIREMENTS

• Light to moderate lifting is required

YOUR BENEFITS*Please note that only Full Time, W2 Employees are eligible for Black Rifle Coffee Benefits
• Comprehensive medical, dental & vision package• 401k with company match • Company-paid life insurance + supplemental options• Short and Long-Term disability options/coverage• Extensive EAP program with legal coverage• Pro-deal discounts with corporate partners in outdoor equipment, clothing, etc.• American values-based culture built on freedom, integrity, accountability, respect, love, and commitment to serve those who have served.

BRCC is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. All selected candidates will be required to submit to a pre-employment background check.