Inside Sales Rep II

Requisition Number: 26388 

 

 

Application deadline is June 23rd, 2025.

 

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

 

 

Shift: Monday - Friday ranging from 7:00 AM - 4:00 PST or 8:00 AM - 5:00 PM PST

 

Job Summary (Purpose):

 

The Inside Sales Rep II (ISR II) effectively represents AmeriGas in building the business through new customer sales while meeting/exceeding assigned sales expectations.  The ISR II will handle inbound calls from potential and qualified customers, as well as conduct outbound calls to contact deferred and declined potential customers.

 

Duties and Responsibilities:

 

•    The ISR II’s main objective is to qualify incoming organic sales leads or leads for new customers created through AmeriGas demand generation activities such as the annual New Customer Enrollment, and any Company Marketing efforts. Utilizing AmeriGas sales and operating systems (CRM, SAP, Microsoft Office products and business websites/systems) the ISR II will qualify leads and enroll customers in the appropriate AmeriGas product/service offering.
•    The ISR II will also maintain complete records of customer interactions and process/activities through detailed notes in CRM and/or SAP.  Once the ISR II successfully closes the sale, he/she will complete administration of the new customer process, account set-up. Release potential customer agreements/contracts if applicable and generate orders for account if needed. 
•    The ISR II is also responsible to make outbound prospecting calls to any deferred  or declined prospective customers. 
•    Regardless of lead, prospect, or program, the ISR II is responsible for delivering a positive customer experience, increasing sales, building relationships with new customers, and offering promotional items to existing customers. 

 

Inbound Customer Acquisition: 

•    Qualify new COT and TKO sales leads generated through marketing/customer acquisition initiatives.
•    Make outbound calls to existing customer accounts for marketing promotions.
•    Qualify customer, assessing current use and needs to determine serviceability, present key value statements and sales messaging to retain the customer.
•    Appropriately apply special offers/pricing to existing customers.
•    Upon receiving customer affirmation, complete all necessary steps to deliver on product/service sold.
•    Enter and maintain pertinent customer information in required systems (CRM/SAP Databases). 

 

Outbound Prospecting: 

•    Contact deferred/declined prospects  
•    Make outbound calls to the deferred/decline que for marketing promotions.
•    Appropriately apply special offers/pricing to new customers.
•    Upon receiving customer affirmation, complete all necessary steps to deliver on product/service sold.
•    Enter and maintain pertinent customer information in required systems (CRM/SAP Databases). 

 

Administrative Work/Secondary Duties: 

•    Maintains complete records of customer and prospect interactions and process/activities through detailed notes in CRM/ SAP.
•    Must comply with all company policies.
•    Tasks will be assigned as needed and determined by sales manager to support sales efforts

 

 

Knowledge, Skills and Abilities:

 

•    Effective use of sales techniques, including prospecting, discovery, value proposition development, objection handling, and customer acquisition
•    Efficient and accurate use of systems and tools (CRM, SAP, Microsoft Office products, business websites/systems) 
•    Strong telephone presence and interpersonal skills
•    Effectively and professionally communicates in English – verbal and written communications
•    Ability to multi-task and prioritize workload; strong organizational skills/time management skills
•    Active listener and use of inquiry to dis