Housekeeper Supervisor

Description

Now hiring for Full-time Year-Round Position

Summary: Work directly with the Director of Rooms to help manage the day-to-day operation of the Housekeeping department to ensure clean, orderly, and attractive conditions of establishment. Works directly with the Director of Rooms to meet 5-Spur standard across all aspects of the housekeeping department. Exhibits leadership qualities and adheres to Ranch culture and 5-Spur Service. Always maintains a professional appearance and attitude.

Primary Job Responsibilities: 

• Has a developed eye for detail to ensure the cleanliness of all guest cabins, lodge common areas including lobbies, bathrooms, hallways, clubrooms, fitness center, and hot tub areas.

•Demonstrates standards and procedures for housekeeping staff.

•Co-manages the housekeeping department. To including interviewing and hiring as needed. 

· Responsible for training all new staff members to C Lazy U 5 Star standard.

•Plans, assigns, and directs work of housekeeping staff as well as appraises performance, rewards and disciplines staff and addresses any complaints and resolves problems.

• Can help plan staff schedules to ensure adequate service in the absence of Rooms Division Mgr.

• Assists housekeepers with cleaning cabins and common areas when needed.

•Inspects and evaluates physical condition of establishment. With a Primary focus on guest cabins.

•Has working knowledge of equipment.

· Manages inventories and provides Director of Rooms with a list of needed supplies, and equipment as required.

•Complies with all company policies and procedures.

•Acts as a team member with all employees.

•Other duties as assigned by upper Management.

Leadership: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training of housekeeping staff. Scheduling of staff on an as needed basis. Assignment of duties to housekeepers. Delegation of duties to Houseman Supervisor. Reinforcement of housekeeping standards set by Rooms Division Manager. Coaching and encouragement of staff. Implementation of weekly meetings/task lists coordinated with Rooms Division Manager for housekeeping staff. Ability to attend management meetings as needed. Clean and sanitize cabins to a standard as needed to meet deadlines (summer Sundays, and heavy turnover days). Inspection of common areas, and cabins daily prior to guest arrival, reporting and delegation of items that do not meet standard to appropriate staff. Helps set and maintain 5-Star standard for Thorough, Daily, VIP cleans and Turn Down Service. Works hand in hand with Rooms Division manager to help accomplish tasks aimed at retaining 5-star standard property wide. 

Administrative:  Oversight and delegation of Inventory tracking. Ordering supplies and maintaining positive vendor relationships. Updating employee manuals and training material as directed by management. Produce housekeeping report weekly. Utilization of Opera, and ADP systems. Help to schedule and complete Biannual deep cleans of guest cabins. Assists the Director of Rooms with additional duties or needs related to Members Services and Employee housing. 

Requirements

 Education and Experience: Associate degree (AA) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Communication Skills:  Must possess strong communication skills with the ability to interact in a positive manner with guests, owners, and employees. Must be able to handle complaints and difficult customers in a polite professional manner.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual skills desired but not necessary.

Computer Skills: Basic knowledge in use of computers and data processing equipment. Basic experience with MS Word and Excel required. Opera & Paycom experience desired but not necessary.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability: Ability to sol