Principal Delivery Manager

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone. 

We use these values to fuel superior results: 

Lock arms 
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good. 

Show hustle 
We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional. 

Embrace change 
From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next. 

Elevate empathy 
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability. 

Never settle 
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas. 
  
But enough about us. Let’s talk about you.  
  
We are seeking a seasoned Principal Delivery Manager with a consulting mindset to join our growing team. In this role, you will be responsible for cultivating high-performing teams and acting as a trusted advisor to our clients. You will drive delivery excellence and value outcomes with speed and quality on your programs/projects. You will bring your expertise to partner with clients, identify their needs and challenges, and then leverage Agile (and hybrid) practices to deliver exceptional results. 

What you’ll do:  

• Program Delivery: Lead one large program or multiple small programs that require multiple contributing project managers; personally manage complex and/or high-profile projects as needed 

• Delivery Consulting: Consult on delivery strategies to ensure success, including frameworks, tools, processes, etc. Drive agile and product delivery methods wherever possible. Solve complex delivery issues and modify processes as needed for each engagement to ensure success. 

• Project Planning: Oversee and/or create and manage detailed project plans based on the delivery methodology/framework chosen, project scope, constraints, risks, and dependencies. 

• Budget Management: Proactively manage your program/project budgets to ensure the work we’re planning to deliver can be accomplished within the approved budget. Monitor weekly burn and velocity to develop burndown reports against remaining scope. Understand and report on project margin performance and revenue forecasting. Develop plans to course-correct if project begins to trend over budget. 

• Risk Management: Proactively identify and mitigate project risks before they become issues. Triage projects in the red to identify a path to green. Escalate as needed to obtain support and solve risks before they become issues. Openly discuss risks with clients to ensure alignment and encourage collaborative solutioning. 

• Client Partnership: Be the primary point of contact for clients in delivery to not only deliver consistent status, communicate risks, and manage deliverables – but also to build strong client relationships and be seen as a delivery leader and consultant. 

• Scope Management: Fully understand the scope of work being delivered and consult with the team and client to manage to it consistently. Proactively prioritize scope where needed. Estimate, create, and deliver change orders as needed when scope deviates. 

• Account Growth: Support Client Partner and Business Development teams to estimate, pitch, and scope work to new clients. Drive delivery strategies during the sales phase to ensure success post-sale. Partner with Client Partners to grow existing accounts. 

• Tools Knowledge: Hold expert-level knowledge of standard PM tools, including Smartsheet and Atlassian suite (Jira; Confluence). 

• Team Leadership: Lead a team of globally distributed cross-functional Horizontal designers, strategists, technologists, etc. to understand client objectives and successfully deliver solutions that achieve them. Manage resourcing process within assigned projects.