Senior Product Manager

ECI has an exciting opportunity for an experienced Senior Product Manager to join our team.  In this role, you will play a crucial leadership & contributor role in ensuring client satisfaction, driving Digital project sales, and overseeing and optimizing the complete execution of offshore delivery. You'll introduce clients to ECI's digital capabilities during pre-sales activities, help win deals, transition them into projects, and ensure their success through ongoing oversight and communication between clients, cross-department collaboration with other teams at ECI, and the offshore delivery team.

This is a hybrid role for candidates based in a commutable distance to New York, NY; 3 days in office, 2 remote.

 What you will do:

• Collaborate with the Sales team to identify sales-qualified leads and conduct pre-discovery meetings to understand their business and project needs.
• Provide feedback and set expectations with the Sales team regarding opportunities and sales-qualified leads, good fit Digital project scopes.
• Convert pre-discovery insights and requirements into proposals, working with offshore delivery leads, SMEs, and the Director of Product Management, Digital Services to refine and align proposals.
• Optimize proposals through estimate reviews and requirement clarification with offshore delivery leads and architects.
• Pitch proposals to prospective client stakeholders, highlighting ECI's digital value propositions as well as describing the scope of the engagement. Then gathering feedback and aligning with the client & offshore delivery team with the goal of providing a Statement of Work (SOW) for proposed project work.
• Plan project kickoffs with offshore delivery leads, coordinating & providing input on resource staffing and assisting in formulating project execution plans.
• Ensure successful project execution, maintain a positive client experience and account management, and act as a liaison between clients and the offshore delivery team.
• Identify upsell opportunities within existing accounts and build upon existing client relationships to identify additional digital transformation needs.
• Maximize funnel conversion between project phases (Discovery, Design, Implementation, Support & Maintenance).
• Ensure the renewal of existing support and maintenance accounts.
• Act as a subject matter expert on cloud (AWS & Azure), data applications & pipelines, application development, and AI solutions, providing consultative resources to clients and internal ECI team members.
• Assist in hiring new Product Owners and/or offshore technical resources.
• Collaborate and contribute to department-level strategy and KPIs with the Director of Product Management, Digital Services.
• Collaborate with offshore leads on delivery processes and optimization.
• Conduct weekly, monthly, and quarterly update and status meetings with clients as needed.
• Be prepared to conduct status updates with offshore project teams ad hoc and contribute to project work as necessary.
• Define requirements for project releases and iterations by writing PRDs, assisting in writing user stories and acceptance criteria, and applying agile methodologies.
• Attend workshops, take certifications, and advance knowledge across project domain types.
• May be expected to travel to conferences, client offices, or NYC headquarters.

Who you are:

Education and Experience 

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field.
• Experience: Minimum of 5-7 years in project management, consulting, product management, or a related field.
• Proven experience in cloud technologies (AWS & Azure), data applications & pipelines, application development, and AI solutions.
• Consulting experience is a major plus as we interface with many clients in advisory way.

SKILLS AND COMPETENCIES

• Technical Expertise: Strong understanding of cloud platforms (AWS & Azure), proficiency in third party SaaS, data applications/tools/services, data pipeline architecture, custom application development, and AI solutions.
• For all areas mentioned, strong understanding of their use cases, common application architecture & systems design, functional & technical requirements, and project implementation plans.
• Project Management: Experience with agile methodologies and writing PRDs, user stories, and acceptance criteria. Ability to plan, execute, and manage projects from discovery to support & maintenance phases.
• Sales and Business Development: Ability to work with sales-qualified leads