Regional Director, Operations (North TX)

Description

LOCATION: North Texas (San Antonio, College Station, Lubbock, Midland and surrounding areas)

POSITION OVERVIEW:

As the Regional Director of Operations, you will play a critical role in driving operational excellence and efficiency across a region of 20-25 gym locations. Establish and execute operational initiatives and tools to measure and increase member retention, service, and cleanliness standards. This is an individual contributor role that focuses on strategic and tactical delivery and execution of facilities, maintenance, equipment, member services, front desk, retail, and kids club functions.  This position reports directly to the COO and will spend the majority of their time in the clubs partnering with district operations managers and club level team members.  

 

KEY RESPONSIBILITIES:

Operational Efficiency: 

• Evaluate operational processes, identify gaps, and implement consistent processes to ensure the clubs have the tools and resources to maintain high standards of service delivery including: 
• - Facilities and equipment repairs, technology and systems, reporting, compliance, safety, member services, club cleanliness, kids club operations, employee relations, hiring, staffing, scheduling tools, member services, and communication.  
• Maintain regional operations budget and expenses for inventory, facilities and services, ensuring each club meets or exceeds financial targets. 
• Establish and measure KPI’s for measures of success. 
• Establish protocol for providing timely and consistent communications across all clubs. 
• Implement and manage operational processes that drive efficiency and improve the member experience. 
• Ensure inventory and supply management procedures are consistent to company standards. 
• Create and manage employee administration functions including compliance, meal and rest breaks, scheduling, payroll, and documentation. 
• Vendor management. 

Support & Collaboration: 

• Serve as the subject matter expert for operational processes. 
• Work side by side with district and club level team members to provide support and guidance on daily operations, team development, and problem-solving. 
• Collaborate with cross-functional teams, including marketing, finance, and human resources, to ensure alignment with company goals and initiatives. 
• Participate in meetings with District Managers to review performance, address challenges, and share operational initiatives.  

Operational Excellence and Delivery 

• Establish standards, initiatives and KPIs to increase members retention and satisfication. 
• Establish consistent processes and monitor actions related to responding to member inquiries and concerns. Monitor, track, and respond to concerns.  
• Analyze data for trends and create pro-active solutions to reduce concerns.  
• Manage member incident and injury reporting and processes. 

Team Member Retention and Culture 

• Create and execute initiatives to increase employee retention and engagement.  
• Partner with Human Resources to create and deliver effective onboarding and new hire training. 
• Guide DMs and club leaders through managing performance and employee relations. 
• Ensure clubs have the tools and resources to maintain staffing levels. 
• Lead succession planning to develop next level leaders. 
• Promote a culture that is aligned with our values and policies. 

Requirements

 MINIMUM REQUIREMENTS:

• Min. 4 years of experience with direct oversight of service and operations teams in a multi-unit organization, ideally in fitness or hospitality industries.   
• Min. 2 years of experience overseeing member or customer retention initiatives.  
• Demonstrated success and extensive experience managing budgets and P&L’s. 
• Proven track record of driving operational success through developing high performing front line employees and succession planning. 
• Strong analytical skills and ability to interpret data to make informed decisions.  
• Vendor management Experience with external vendors relationship management preferred 
• Excellent communication, leadership, and interpersonal skills. 
• Reliable transportation and ability to travel frequently to clubs within the region.  

    -  South Texas (McAllen, Edinburg, Mission, Brownsville and surrounding areas) 

    -  North Texas (San Antonio, College Station, Lubbock, Midland and surrounding areas)

About TruFit Athletic Clubs: Based in San Antonio, TX, TruFit owns and ope