About Provident Protection Plus 

Provident Protection Plus (PPP) is the insurance subsidiary of Provident Bank. PPP operates as a full‑service insurance agency, offering commercial and personal insurance solutions designed to help clients identify, manage, and protect against risk. In addition to insurance placement, PPP provides consultative risk management expertise and works closely with clients to deliver tailored coverage solutions.

 

POSITION SUMMARY

The Account Executive II – Commercial Lines supports Account Managers within the Commercial Lines department while interacting daily with clients and insurance carriers. This role is designed to foster continued learning and professional growth in the insurance field, provide exposure to the Provident Protection Plus business, and contribute meaningfully to the team’s daily operations. The Account Executive supports routine client service and account management activities while managing an assigned workload of their own.

 

KEY RESPONSIBILITIES:

• Provide administrative support, including updating client files and responding to client correspondence
• Support Commercial Lines team members across multiple office locations, as needed

• Service and manage a dedicated book of business, including:
  • Client and carrier calls
  • Audits, cancellations, and billing inquiries
  • Renewal submissions and negotiations with carriers
  • Issuance of Certificates of Insurance and Evidence of Property Insurance
  • Processing policy change requests
• Perform billings for agency‑billed policies and assist with direct‑billed policies when required
• Perform other duties as assigned

 

SKILLS AND TRAINING REQUIRED:

• Customer service experience
• Commercial Lines experience preferred
• Deadline and detail-oriented
• Organized and collaborative
• Familiarity with Windows software
• Ability to build rapport with clients and underwriters

 

WORK EXPERIENCE

• Ability to perform all responsibilities associated with the Account Executive role
• Minimum of 3 years of insurance industry experience managing a book of business and/or clients

EDUCATION:

• High School Degree or GED required

• Bachelor’s Degree preferred
• Risk Management Degree preferred

 

LICENSES AND/OR CERTIFICATES:

• Active license in Property & Casualty

 

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

WORKING CONDITIONS:

• Prolonged sitting
• Lifting from 5 to 10 lbs (printer paper, storage boxes)
• Occasional bending or overhead lifting (storing files or boxes)

 

Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.

This job description may not be all-inclusive.  Employees are expected to perform other duties as assigned and directed by management.  Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here. 

We are an equal opportunity employer, and all qualified appli