Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

The Sr Product Manager is responsible for the recommendation of new products and services, and the product life cycle of existing products and services, owned by the Payment and Deposit Product team at Mountain America Credit Union. Includes responsibility for the experience and financial success of assigned products and services.

Job Description

LOCATION

Mountain America Center - Hybrid:

9800 S Monroe St
Sandy, UT 84070

SCHEDULE

Full Time

To be effective, an individual must be able to perform each job duty successfully.

·       Manages overall roadmap for products and services owned by the Payment & Deposit Product team, as directed by the VP of Payment & Deposit Products.

·       Provides leadership on all product initiatives by ensuring procedures are followed and recommendations are properly vetted prior to review and approval.

·       Takes the lead on product initiatives that may require more than one product manager to accomplish overall objectives. Assigns tasks and responsibilities to other product managers as needed on shared initiatives.

·       Recommends changes to products and services to align with organizational strategy, membership needs and product performance goals.

·       Directs the development and enhancements of assigned payment and deposit products and services which may include credit cards, debit cards, ATMs, checking, certificates, and IRA accounts and services.

·       Responsible for assigned KPIs and success metrics including profitability, satisfaction scores, etc. for assigned products and services.

·       Maintains a deep understanding of products and features, making decisions about what will and will not be built into a product throughout its lifecycle, consistent with direction from leadership team.

·       Distills themes from member and channel partner feedback, analytics, Mountain America’s strategic/financial goals and the competitive landscape.

·       Owns individual projects from idea to product delivery.

·       Takes responsibility for defining detailed product requirements and ensures that the product meets the needs of membership, business, and adoption targets.

·       Collaborates with business stakeholders, members, and vendors on any aspect of product management as needed to ensure successful delivery of product.

·       Analyzes product and member behaviors and their trends to identify opportunities for product enhancements. Makes data driven decisions.

·       Works with designers, project managers, developers, architects, quality control, marketers, and internal communications to create functional specifications, copy and/or mockup, prototypes and training materials that support successful launch of new products and enhancements.

·       Maintains relationships and communication with key partners and third parties.

·       Ensures transparency and communication of upcoming changes to the roadmap and deliver across all key stakeholders.

·       Has ownership for product performance and quality standards that directly impact member experience and profitability.

·       Performs other duties as assigned.

 

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals w