Patient Services Coordinator - FT - Days - Doctors Comm Med Ctr

<p><strong>Position Purpose</strong></p><p>To process patients through the admission procedures as quickly as possible while collecting complete and accurate personal, clinical and financial information. The information, which should be gathered in an effective and courteous manner, is used to identify patients, ensure compliance with admission criteria, and establishes liability for payment and to bill and collect an account from third-party intermediaries and insurance companies.</p><p><strong>Role Specific Competencies</strong></p><p>1. Attempt to collect patient deposits or other uninsured balances on accounts.</p><ul><li>Negotiates deposits and payment arrangements with patients and or guarantors</li><li>May make referrals for C harity C are and Medical Assistant to hospital staff</li><li>Contacts physicians to postpone services when financial clearance cannot be obtained</li></ul><p>2. Attends in-service education programs, departmental and hospital meetings.</p><ul><li>Attends departmental meetings when scheduled.</li><li>Reads minutes of department meeting when absent and signs off on attendance sheet.</li><li>Attends hospital in-service and training programs as required.</li></ul><p>3. Communicates with Physicians and other departments regarding patient treatment</p><ul><li>Contacts physician offices for orders for patient care</li><li>Seeks faxes orders when necessary</li><li>Communicates with Nursing, Environmental Services regarding bed placements and discharges for inpatients</li><li>Communicates with Discharge Planning when demographic or insurance changes are made for patient registrations</li><li>Obtains interpreter for communications for hearing impaired or when there is a language barrier preventing completion of the</li><li>registration process</li></ul><p>4. Contacts insurance companies for patient benefits and authorization approval for patient care.</p><ul><li>Contact may be made by phone or when required by payors, contact is made by the internet to determine patient covered benefits</li><li>May contact the insurance company by phone to clarify insurance coverage</li><li>May document on line admission or other patient service date to initiate payors and hospital utilization review process</li><li>Documents under hospital computer system the coverage data and any special billing instructions</li><li>May need to pursue actual approval and authorization number from the insurance based upon diagnosis, service and contract coverage</li><li>Routinely seeks information from physician offices to obtain authorizations for service</li><li>May request from physicians th