Senior Solution Consultant

<p>Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</p><p></p><p>We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</p><p></p><p><span><span>Job Title: </span></span><b><span>Solutions Consultant (Pre-Sales) Germany</span></b></p><p><span><span>Department &amp; Team:</span><span> </span><span>DACH</span><span> Solutions Consult</span><span>ing</span><span> Team</span></span><span> </span></p><p><span><span>Reports to: Solutions Consulting </span><span>Director </span><span>DACH</span></span><span> </span></p><p><span><span>Location: </span><span>Germany</span></span><span> </span></p><p><span> </span></p><p><b><span>Do you have a passion for understanding customer needs and solving problems?</span></b><span> </span></p><p><span><span> </span></span><span> </span></p><p><span><span>Are you interested in working in an evolving </span><span>and innovative </span><span>technical space where you bring in </span><span>new ideas</span><span> to help your customers transform and innovate their business? As a Solution Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps.</span></span><span> </span></p><p><span><span> </span></span><span> </span></p><p><span><span>We look for individuals who have a proven </span><span>track record</span><span> of finding creative ways of solving complex problems.</span></span><span> </span></p><p><span> </span></p><p><b><span>Why work for Genesys?</span></b><span> </span></p><ul><li><p><span><span>You will </span><span>showcase</span><span> your technical </span><span>expertise</span><span> and creative talents by developing and presenting dynamic </span><span>use-cases</span><span> to the </span><span>C-Level </span><span>executives and key influencers.</span></span><span> </span></p></li></ul><ul><li><p><span><span>You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions.</span></span><span> </span></p></li></ul><ul><li><p><span><span>You will have flexibility and independence in designing </span><span>and structuring </span><span>your work.</span></span><span> </span></p></li></ul><ul><li><p><span><span>You will have the internal resources you can call on to help you understand and solve technical challenges.</span></span><span> </span></p></li></ul><ul><li><p><span><span>You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems. </span></span><span> </span></p></li></ul><ul><li><p><span><span>You will be on the forefront of technology, presenting innovative solutions to crucial business challenges</span></span><span> </span></p></li></ul><p><span><span> </span></span><span> </span></p><p><b><span>What will you be doing?</span></b><span> </span></p><p><span><span> </span></span><span> </span></p><p><span><span>You will be an integral part of </span><span>the pre-sales process, leading the strategical and technical</span><span> selection journey</span><span> of our customers</span></span><span> </span></p><p><span> </span></p><p><b><span>Discover</span></b><span> </span></p><p><span><span>You will present our vision</span><span> and </span><span>run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.</span></span><span> </span></p><p><span><span> </span></span><span> </span></p><p><b><span>Design</span></b><span> </span></p><p><span><span>You will create </span><span>and present </span><span>solutions, tailored to </span><span>individual and vertical specific requirements</span><span> </span><span>to</span><span> innovate the </span><span>customers</span><span> current or future ecosystem</span><span> including </span><span>Artificial </span><span>In</span><span>t</span><span>elligence</span><span>, </span><span>CRM</span><span> and/or</span><span> BPM</span><span> Systems</span><span> or Cloud </span><span>hyperscalers</span><span>.</span></span><span> </span></p><p><span><span> </span></span><span> </span></p><p><b><span>Learn</span></b><span> </span></p><p><span><span>You will stay up to date on Genesys products and industry best practices that will allow you to continue </span><span>to help our customers innovate and </