Chief Operating Officer Poland, Senior Vice President

<p><b><span>Role Summary</span></b></p><p>This is a key leadership role within EMEA; responsible for driving optimized operating models, and resulting service excellence across multiple disciplines and internal bank divisions. The Operation forms a key role in the global service delivery strategy as a core operating hub, consisting of more than 6,500 employees and growing.</p><p></p><p><b><span>Primary Job Duties and Responsibilities</span></b></p><ul><li><p>Ongoing development of the operations hub, supporting State Street’s core operations in an efficient and consistent model that utilizes the latest in digitization; automation and best-practice.</p></li><li><p>Directly responsibility for excellence in daily service delivery from Poland, exceeding required KPI standards, for multiple functions across multiple State Street sites.</p></li><li><p>Working alongside the Branch Manager and through the Business Continuity Director, ensures ongoing operations resiliency and contingency planning.</p></li><li><p>Demonstrates ownership for end-to-end operating model and proactive management of internal upstream and downstream relationships with the goal of meeting / exceeding required client delivery standards.</p></li><li><p>Ensures the discipline exists to optimize the integration of newly migrated activities to the location, best leveraging the scale and automation that already exists in the site.</p></li><li><p>As a key area of impact/benefit of the organization’s Simplification program, it is critically important that State Street Poland engages in the strategy, execution and results of this initiative.</p></li><li><p>Represent State Street, Poland by serving on internal and external committees as well as industry associations.</p></li><li><p>Continually evaluate current methods and strategies. Communicate and manage implementation of changes and improvements. </p></li><li><p>Responsible for execution of the overall business plan in assigned areas, including management to financial and operational efficiency budgets. </p></li><li><p>Accountable for ensuring a positive culture of Risk excellence and Speak Up, Listen Up underpins our operations both in people and process.</p></li><li><p>Given the scale of people responsibility, demonstrate strong focus in all aspects of Human Resource management including talent acquisition strategy; onboarding execution; training and development; staff rotation; span-of-control; overtime discipline; turnover reduction; feedback mechanisms; etc.</p></li><li><p>Responsible for the direction and training of direct reports and the ongoing evaluation of their managerial performance. Drive proactive development and succession planning across all layers of Operations management.</p></li></ul><p></p><p><b><span>Scope Distinction &amp; Independent Action</span></b></p><p>Reporting to the Poland Branch Manager, the focus of this leadership role is to effectively manage a large number of employees in delivering a broad spectrum of operational outcomes to the highest standards across multiple State Street business functions and locations. The role also requires strong collaboration with Global/regional partners for local execution of global/regional operating model strategies.</p><p>The COO will engage with peers in our other operations and client service locations to drive standardization , digitization ,resiliency and move closer to the target state of follow the sun operating model and geographical contingency back up and pass the book.</p><p></p><p><b><span>Minimum Job Specifications</span></b></p><ul><li><p>Equivalent to a B.S. degree in Finance, Business, Accounting, or related field.</p></li><li><p>Fifteen or more years of leadership experience, preferably in the financial services organization.</p></li><li><p>Detailed understanding of Asset servicing operations</p></li><li><p>Ability to effectively manage relationships, both within the company and externally.</p></li><li><p>Excellent interpersonal, organizational and communication skills.</p></li><li><p>Ability to develop business relationships with various levels of management within and outside of the company.</p></li><li><p>Strong problem resolution and analytical skills.</p></li><li><p>Ability to drive strategic change</p></li><li><p>Computer proficient.</p></li></ul><p></p><p><span><b>We offer:</b></span></p><ul><li><p>Permanent contract from day one</p></li><li><p>Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)</p></li><li><p>Gold medical package for employees and their families (partner and children)</p></li><li><p>Premium life insurance package and private pension plan</p></li><li><p>Wide range of soft skills training, technical workshops, language classes and development programs</p></li><li><p>Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice</p></li><li><p>Variety of well-being programs</p></li></ul><p><b><b>About State Street