Technical Product Support Associate

<p><strong>About Us</strong></p> <p><strong>Applecart</strong> is the leading technology company that C-suites rely on to reach business-critical decision makers. The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders who matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business-critical decision makers and those they trust —&nbsp; from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart’s platform uses publicly available data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those who matter most to them.&nbsp;</p> <p>We are hiring a <strong>Technical Product Support Associate</strong> in our New York office.</p> <p><strong>About the Role:</strong></p> <p>As our first dedicated Technical Product Support Associate, you will be the vital link between our internal users and our Product Development teams. In this role, you aren’t just answering questions; you are the frontline of our product’s stability, embedded in the Software Product Lifecycle. You will gain a front row seat to how a mid-size startup scales its technology and its processes, with a direct path toward more senior technical operations or engineering roles.</p> <p>You will start by mastering the user experience, triaging incoming requests, and resolving immediate needs. As you grow, you will go "under the hood"—learning to navigate our backend systems, query databases, and analyze logs to identify the root cause of complex issues. This is a foundational role with a clear growth path: you’ll help us build the processes that will define our support organization as we scale.</p> <p><strong>What You’ll Do:</strong></p> <ul> <li><strong>Triage &amp; Traffic Control</strong>: Act as the first point of contact for internal support tickets. You’ll categorize and prioritize requests, ensuring every issue is handled with the appropriate urgency.</li> <li><strong>User Discovery &amp; Enablement</strong>: Partner with internal users to understand their workflows. You will help distinguish between "how-to" questions and actual system bugs, providing immediate training where needed, or gathering the specific reproduction steps and context requi