Bilingual Customer Service Consultant and Design Specialist (Spanish & English) - WFH

DES25343

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

The client is an online design platform that helps entrepreneurs and businesses create logos, websites, business cards, social media and other designs. If you're excited by a fun, dynamic, high-performance work environment, this is a unique development opportunity to work in a fully remote-based position and enjoy great perks and fantastic colleagues.

About the Role

As a Bilingual Customer Service Consultant and Design Specialist (Spanish & English), you'll play a crucial role in ensuring the success and satisfaction of our global customer base. You'll be the primary point of contact for many of our users, providing expert support and guidance to help them leverage our design tools and services effectively. This role offers a unique opportunity to combine your language proficiency with your passion for design to create a positive and impactful customer experience.

What you’ll do:

• Handling inbound emails, calls and chat regarding our products and services.

• Participate in sales activities to up-sell / cross-sell printing customers to other products and services.

• Help improve the client's products and services by identifying improvement opportunities from feedback that you’ve received from clients.

• Work on required revisions from customers where necessary in order to ensure they are satisfied with the product.

• Help Premium Customers to make sure they are aware of all the tools available in their Premium Account.

• Help onboard new Premium Customers to ensure they know how to use our Design Maker tools and features.

Requirements

What You Bring:

• Language Proficiency: Fluency in Spanish at a C1 level or higher, and fluency in English (both written and spoken).

• Customer Service Experience: Strong customer service background with excellent communication and interpersonal skills.

• Design Acumen: Basic knowledge and skills in graphic design principles and applications.

• Communication Skills: Proven ability to communicate effectively in both written and verbal forms.

• Technical Skills: Familiarity with VoIP applications and ticketing systems.

• Schedule Flexibility: Availability and willingness to work the specified shift: 11:00 PM – 8:00 AM, Tuesday to Saturday (Manila time), with Sunday & Monday off.