GBS CI2C Global Process & Solutions SME Asia

GBS O2C Global Process & Solutions SME Asia

• Location: Kuala Lumpur, Malaysia

At Sanofi Consumer Healthcare, we build trusted and loved brands that connect with hundreds of millions of consumers worldwide. Our mission is to enable better self-care for individuals and communities, while also contributing to a healthier planet. We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. To achieve this, we need people who can shape the future of our business and help us on our journey to becoming the best fast-moving consumer healthcare company in and for the world.

Role purpose:

• Core Model expertise for a set of sub-processes and related controls

• Regional support for all process and system related topics including the Continuous Improvement

Key deliverables:

Develops Process Vision, and Objectives along with CI2C GBS Global Process Excellence Lead:

• Ensure process enables GBS CI2C strategy

• Gather and apply best practice to process

• Improve user experience to perform their job more efficiently

• Work closely with GPE to ensure solutions are incorporated to core model and standardized globally

• Oversee Internal Controls for their respective region as per Core Model. (Hybrid model)

• Work together as one team to streamline processes according to Core Model or even improve ways of working.

• Ensure KPIs dashboard are working properly for reporting purpose

• Lead fit gap sessions in countries to understand ‘as is’ processes set up

• Review completeness and quality of local processes documentation (DTPs, LWI, etc.)

• Drive standardization of processes and contribute to identify functional and cross functional improvements and harmonization

• Contribute to defining future RACI for the processes

• Ensure processes levels 1-5 are fully documented and for levels 6-7 the process is documented where it is meaningful to do so

Solutions

• Review and refine all change request and enhancements for systems and align with other regions and stakeholder prior to Design Authority.

• Coach country managers plus users on eCollect/eCash (Highradius) best practices, training materials.

• Raise change requests (RFAS and RFAE) for High radius and respective ERPs

• Co-ordinate key-users for requirements gathering and testing

• Update eCollect/eCash (Highradius) Playbook on a regular base

• Update support model document for eCollect/eCash

• Create and maintain basic High radius training for refresher trainings and new joiner trainings

• Deliver basic High radius functionality training to new joiners

• Report to country heads regularly on Ticket status: In-progress incidents, change requests etc.

• Participate in weekly/bi-weekly cadency with technical support teams

• Participate in Biweekly meetings with Regional leads (Heads of the processes of each region) to review tickets all Solutions Lead

• Participate in Hypercare during the transitions to ensure undelivered defects and change requests are tracked until delivery.

• Creation and maintained specific UAM tracker for respective region/systems

• Develops and implements Process and Solutions harmonization

• Co-define and monitor continuous improvement plan globally together with GPE and GSL

• Work with local and country teams to identify improvement opportunities

• User Experience support for systems and process

• Highlight any Change Management requirements to GPE and GSL

• Organize communication and alignment meetings with the stakeholders within SBS and GBS to ensure buy-in and achievement of set goals.

Expected Skills

Functional

• Strong process knowledge with ability to redefine processes from end to end to support Business needs

• Hands-on knowledge of Customer Invoice to Cash or Order to Cash activities

• Strong analytical skills to resolve critical issues and ensure programs stay on track

• Strategic thinking and process impact understanding

• Strong problem-solving skills

• Transversal mindset and ability to work across processes, geographies, languages, cu