Manager of Payment Operations, Credit Union

Job Description

Position Summary:

The Payments Manager will help lead the strategic direction, operational quality, and innovation of the credit union’s payments ecosystem, including card services, ACH, wires, digital payments, real-time payments (RTP), and emerging fintech integrations. This individual will play a critical role in driving member satisfaction, improving efficiencies, and ensuring regulatory compliance while advancing the credit union’s payments strategy in alignment with its growth objectives.

Key Responsibilities:

• Develop and execute the organization’s payments strategy, aligning with overall business goals and member needs.

• Monitor industry trends, emerging technologies, and regulatory changes to keep the credit union on the cutting edge of payment solutions.

• Champion innovation by identifying and evaluating new payment platforms, partners, and products.

Operations & Oversight

• Oversee all payments-related operations including debit/credit/prepaid card programs, ACH, wire transfers, bill pay, mobile/digital payments, P2P, and merchant services.

• Ensure seamless, secure, and efficient end-to-end payment processing and servicing.

• Establish and track KPIs for performance, member experience, and operational efficiency.

Risk & Compliance

• Maintain strong controls and procedures to comply with all applicable laws and regulations, including NACHA, Reg E, Reg Z, PCI DSS, and FFIEC guidelines.

• Champion the credit union’s enterprise risk management strategy of “Slow Down, Stop, Escalate”

Team Leadership

• Lead and develop the payments team with clear roles and responsibilities.

• Foster a culture of accountability, innovation, and continuous improvement.

Vendor & Partner Management

• Manage relationships with payment processors, core providers, card networks, fintech partners, and other third-party vendors.

• Negotiate contracts and ensure vendors deliver on SLAs, security requirements, and member experience standards.

Cross-Functional Collaboration

• Work closely with Digital Banking, IT, Marketing, Member Services, and Finance to deliver cohesive and member-centric payment experiences.

• Support new product launches and core system initiatives from a payments perspective.

Requirements

• Bachelor’s degree in business, Finance, Information Systems, or related field; MBA or other advanced degree preferred.

• 8 years of experience in financial services with a focus on payments; at least 5 years in a leadership role.

• Deep understanding of the U.S. payments landscape, including card networks, ACH, RTP, Zelle, FedNow, and digital wallets.

• Proven track record in vendor management, strategic planning, and regulatory compliance.

• Strong analytical, negotiation, and project management skills.

• Exceptional leadership, interpersonal, and communication abilities.

Preferred Experience:

• Experience in a credit union or mid-sized financial institution or fintech. 

• Familiarity with Jack Henry Symitar, Velera/PSCU, Fiserv Debit, EPN/The Clearing House, Alloya

• Successful delivery of payment modernization or digital transformation initiatives.

• Experience working with or integrating fintech solutions.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all af